Shocking service

I have still not received my spare key and service book as promised for my Cherry purchased in Oct 2023. The dealership finally took a step to request a quote on the 2 items from the factory in January 2024. I have had no response. Even after dealing with the branch manager and dealer principal. I must add that I have received excellent service from Eastvaal Witbank. The service from Eastvaal is not bad across the board