Based on recent customer reviews, Eastvaal Auto Middelburg earns strong praise for its new and used vehicle sales teams, with consultants like Sello Mahlangu, Linda, Wendy and Zandile repeatedly named for clear updates, long drives to collect buyers, delivery videos and memorable handovers on Haval, GWM, Polo and Ford deals. Aftersales and workshop experiences tell a different story, with customers reporting unanswered calls, shifting repair timelines, long waits at the dealership, missing personal items and management that seemed unwilling to take accountability.
TrustIndex
4.4
NPS Score
100
Recommended: Very Likely
Oct '25 - Sep '26
Frequently Asked Questions About Eastvaal Auto Middelburg
What do customers say about Eastvaal Auto Middelburg?
Based on recent customer reviews, Eastvaal Auto Middelburg earns strong praise for its new and used vehicle sales teams, with consultants like Sello Mahlangu, Linda, Wendy and Zandile repeatedly named for clear updates, long drives to collect buyers, delivery videos and memorable handovers on Haval, GWM, Polo and Ford deals. Aftersales and workshop experiences tell a different story, with customers reporting unanswered calls, shifting repair timelines, long waits at the dealership, missing personal items and management that seemed unwilling to take accountability.
Is Eastvaal Auto Middelburg trustworthy?
Eastvaal Auto Middelburg has a TrustIndex of 4.4 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked Eastvaal Auto Middelburg across 34 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
Exceptional Service Ford Used Cars Eastvaal
I app**** for a vehicle at this dealership, Ford Used Cars, woow the service from these guys is exceptional, outstanding, Linda my Sales guy made sure that Im informed throughout the process, let me tell you, he called me the same day we app**** to tell me that the deal was denied, the next day in the morning he called and said Sir come and pick up your vehicle.... he made sure Im informed every step, until I met Ray, woow u know he fed me with information, not boring details but important information, things you must know because sometimes we become so overwhelmed by the moment and don't really pay attention to the details, he mad sure I understood everything, even though I was tired but he said to me i know it might be a lot to absorb everyhing at once, but tomorrow or anytime whenever you feel like you want to understand something, text or call me ill be ready for you. The deal guys, woow it was a one stop package, tracker, tyres insurance, and all other benefits guys I never had to go look for anything important to add on the car it was with the deal guys, the monthly installment is not even expensive for a 2024 TSI Polo Im so over the moon, its like they gave me a new identity, we are sooo happy for baby no 2 Polo TSi. Keep up the good work you guys....
1 reviews | Active since May 2026
Exceptional Service Ford Used Cars Eastvaal
I app**** for a vehicle at this dealership, Ford Used Cars, woow the service from these guys is exceptional, outstanding, Linda my Sales guy made sure that Im informed throughout the process, let me tell you, he called me the same day we app**** to tell me that the deal was denied, the next day in the morning he called and said Sir come and pick up your vehicle.... he made sure Im informed every step, until I met Ray, woow u know he fed me with information, not boring details but important information, things you must know because sometimes we become so overwhelmed by the moment and don't really pay attention to the details, he mad sure I understood everything, even though I was tired but he said to me i know it might be a lot to absorb everyhing at once, but tomorrow or anytime whenever you feel like you want to understand something, text or call me ill be ready for you. The deal guys, woow it was a one stop package, tracker, tyres insurance, and all other benefits guys I never had to go look for anything important to add on the car it was with the deal guys, the monthly installment is not even expensive for a 2024 TSI Polo Im so over the moon, its like they gave me a new identity, we are sooo happy for baby no 2 Polo TSi. Keep up the good work you guys....
1 reviews | Active since Apr 2025
Bad service
I have never experienced bad service like I did at eastvaal motors Middelburg, I regret buying a car there and I wish I never did. When they want you to buy a car they will call you a million times but the same energy is not given to you when you face a problem. I have never been frustrated like this and the only thing I wanted as communication from them let me updated about my car. Even if I'm at there are the dealership I have to keep on asking them why I am not assisted. I have been here from 12 pm its now 2 pm still no way forward. So sick of their service
1 reviews | Active since Apr 2025
Bad service
I have never experienced bad service like I did at eastvaal motors Middelburg, I regret buying a car there and I wish I never did. When they want you to buy a car they will call you a million times but the same energy is not given to you when you face a problem. I have never been frustrated like this and the only thing I wanted as communication from them let me updated about my car. Even if I'm at there are the dealership I have to keep on asking them why I am not assisted. I have been here from 12 pm its now 2 pm still no way forward. So sick of their service
1 reviews | Active since Jul 2026
Awesome Service from Mr Sello Mahlangu at Eastvaal Auto Middleburg .
Awesome service from Eastvaal Auto Middelburg sales executive Mr Sello Mahlangu I bought my HAVAL Jolion Pro Super Luxury 1.5T DCT from Eastvaal Haval Middelburg and the experience was excellent. He gave me the best service from Quotation until delivery day . He drove for 4 hours just to fetch me and my family, we had a long and fun drive it was a great experience. Got my car clean and ready for me , I’m happy with everything.
1 reviews | Active since Jul 2026
Awesome Service from Mr Sello Mahlangu at Eastvaal Auto Middleburg .
Awesome service from Eastvaal Auto Middelburg sales executive Mr Sello Mahlangu I bought my HAVAL Jolion Pro Super Luxury 1.5T DCT from Eastvaal Haval Middelburg and the experience was excellent. He gave me the best service from Quotation until delivery day . He drove for 4 hours just to fetch me and my family, we had a long and fun drive it was a great experience. Got my car clean and ready for me , I’m happy with everything.
1 reviews | Active since May 2026
Outstanding Service From Start to Finish!
The best service ever! The ladies were incredibly helpful, patient, and understanding throughout the entire process, especially because this was my first time buying a car. Even when everything was almost finalised, I changed my mind because I was set on getting a specific colour. Instead of getting frustrated, they supported me fully and did everything they could to find exactly what I wanted. Throughout the process, they kept me updated with voice notes, pictures, and constant communication, which made me feel reassured every step of the way. Since the car had to be delivered to the town I’m in, they shared videos and updates of everything taking place and even introduced me to the driver who would be delivering my car. As a first-time car buyer, they truly made this the best experience I could have ever asked for. A huge thank you to Sis Wendy, Sis Zandile, and your manager for the outstanding service and care. Thank you so much for bringing my blue baby to me 💙🤍🤗
1 reviews | Active since May 2026
Outstanding Service From Start to Finish!
The best service ever! The ladies were incredibly helpful, patient, and understanding throughout the entire process, especially because this was my first time buying a car. Even when everything was almost finalised, I changed my mind because I was set on getting a specific colour. Instead of getting frustrated, they supported me fully and did everything they could to find exactly what I wanted. Throughout the process, they kept me updated with voice notes, pictures, and constant communication, which made me feel reassured every step of the way. Since the car had to be delivered to the town I’m in, they shared videos and updates of everything taking place and even introduced me to the driver who would be delivering my car. As a first-time car buyer, they truly made this the best experience I could have ever asked for. A huge thank you to Sis Wendy, Sis Zandile, and your manager for the outstanding service and care. Thank you so much for bringing my blue baby to me 💙🤍🤗
1 reviews | Active since Mar 2026
Great Experience Eastvaal Middelburg-Sello Mahlangu
I recently had an outstanding experience at Eastvaal GWM Middelburg when purchasing my new P300 series, and I feel compelled to share just how exceptional the service was. From the very beginning, Sello Mahlangu went above and beyond to ensure that my car-buying journey was smooth, transparent, and enjoyable. His professionalism and willingness to assist stood out immediately. He took the time to answer all my questions, provided clear guidance throughout the process, and made sure I felt confident in my decision. What truly impressed me was Sello’s consistent communication. He kept me updated every step of the way—from the initial inquiry right through to the moment I received my brand-new vehicle. That level of dedication and customer care is rare and deeply appreciated. Thanks to his commitment and excellent service, what could have been a stressful process turned into a seamless and exciting experience. I am very grateful for his support and would highly recommend both Sello Mahlangu and the Eastvaal GWM Middelburg team Management to anyone looking to purchase a vehicle. Thank you once again for making this such a memorable experience! Robert Grace 🙌
1 reviews | Active since Mar 2026
Great Experience Eastvaal Middelburg-Sello Mahlangu
I recently had an outstanding experience at Eastvaal GWM Middelburg when purchasing my new P300 series, and I feel compelled to share just how exceptional the service was. From the very beginning, Sello Mahlangu went above and beyond to ensure that my car-buying journey was smooth, transparent, and enjoyable. His professionalism and willingness to assist stood out immediately. He took the time to answer all my questions, provided clear guidance throughout the process, and made sure I felt confident in my decision. What truly impressed me was Sello’s consistent communication. He kept me updated every step of the way—from the initial inquiry right through to the moment I received my brand-new vehicle. That level of dedication and customer care is rare and deeply appreciated. Thanks to his commitment and excellent service, what could have been a stressful process turned into a seamless and exciting experience. I am very grateful for his support and would highly recommend both Sello Mahlangu and the Eastvaal GWM Middelburg team Management to anyone looking to purchase a vehicle. Thank you once again for making this such a memorable experience! Robert Grace 🙌
1 reviews | Active since Feb 2023
Great service from Sello Mahlangu
Thank you so much to Sello Mahlangu at Haval Middleburg, Eastvaal Auto for Great service, I got his contacts through Facebook and I contacted him. He assisted me with to close the deal with a day as I was urgent looking for the car, on following day he drove about 100km to pick me to collect the car. I recommend him for swift response and transparence.
1 reviews | Active since Feb 2023
Great service from Sello Mahlangu
Thank you so much to Sello Mahlangu at Haval Middleburg, Eastvaal Auto for Great service, I got his contacts through Facebook and I contacted him. He assisted me with to close the deal with a day as I was urgent looking for the car, on following day he drove about 100km to pick me to collect the car. I recommend him for swift response and transparence.
1 reviews | Active since Jun 2014
So unprofessional
My experience with Eastvaal Motors Middelburg Ford has been extremely frustrating and disappointing due to continuous poor communication, broken promises, and ongoing delays. I delivered my vehicle on 16 February after being instructed to return it for stripping and a new fault code. It took two days to receive the code — and only after I repeatedly followed up myself. Throughout that time, I was told the technician was busy with my vehicle, yet tracking notifications suggested the work may only have started later. After my insurance declined the claim, I decided to proceed with repairs at my own cost. Even then, delays continued. The revised quotation took additional time, and on 24 February I specifically requested that parts be ordered urgently as I was ready to make payment immediately. I was told they were waiting for my authorization, and I understood that the process would move forward without delay. On 26 February, I was informed that parts had arrived and that I would receive my vehicle back on Tuesday, 3 March. However, when I followed up again, I struggled almost the entire day to get hold of the advisor. I left multiple messages with reception — to the point where reception now recognizes my voice when I call. I sent WhatsApp messages that went unanswered. I only received feedback later, and was then told that additional parts were still outstanding. Today, after once again chasing for feedback, I was informed that I will now only receive my vehicle on Friday — several more days later than promised. The reason provided was that the workshop is short of technicians. While I understand operational challenges can happen, customers should not be the ones constantly chasing for updates or discovering delays at the last minute. From 16 February up to today, I have been the one making follow-up calls. I have not been proactively updated. Timelines keep changing, and I am left without reliable information to plan my transport or daily responsibilities. The quotation indicates the repair hours are limited, yet the vehicle has now been with the dealership for an extended period far beyond what was initially communicated. As a paying customer who has shown commitment by settling the costs, I expected transparency, proper planning, and honest communication. Unfortunately, I have experienced the opposite. This entire situation has been stressful and unacceptable.
1 reviews | Active since Jun 2014
So unprofessional
My experience with Eastvaal Motors Middelburg Ford has been extremely frustrating and disappointing due to continuous poor communication, broken promises, and ongoing delays. I delivered my vehicle on 16 February after being instructed to return it for stripping and a new fault code. It took two days to receive the code — and only after I repeatedly followed up myself. Throughout that time, I was told the technician was busy with my vehicle, yet tracking notifications suggested the work may only have started later. After my insurance declined the claim, I decided to proceed with repairs at my own cost. Even then, delays continued. The revised quotation took additional time, and on 24 February I specifically requested that parts be ordered urgently as I was ready to make payment immediately. I was told they were waiting for my authorization, and I understood that the process would move forward without delay. On 26 February, I was informed that parts had arrived and that I would receive my vehicle back on Tuesday, 3 March. However, when I followed up again, I struggled almost the entire day to get hold of the advisor. I left multiple messages with reception — to the point where reception now recognizes my voice when I call. I sent WhatsApp messages that went unanswered. I only received feedback later, and was then told that additional parts were still outstanding. Today, after once again chasing for feedback, I was informed that I will now only receive my vehicle on Friday — several more days later than promised. The reason provided was that the workshop is short of technicians. While I understand operational challenges can happen, customers should not be the ones constantly chasing for updates or discovering delays at the last minute. From 16 February up to today, I have been the one making follow-up calls. I have not been proactively updated. Timelines keep changing, and I am left without reliable information to plan my transport or daily responsibilities. The quotation indicates the repair hours are limited, yet the vehicle has now been with the dealership for an extended period far beyond what was initially communicated. As a paying customer who has shown commitment by settling the costs, I expected transparency, proper planning, and honest communication. Unfortunately, I have experienced the opposite. This entire situation has been stressful and unacceptable.
1 reviews | Active since Feb 2026
Sello and his colleagues
A big shoutout to Sello Mahlangu for the best sales person🥳❤️! Collected my car on my birthday , Sello and his colleagues made it memorable for me. From the gifts to the dancing 🙌🏾everything was perfect. Thank you so much Sello , you’re the best.❤️
1 reviews | Active since Feb 2026
Sello and his colleagues
A big shoutout to Sello Mahlangu for the best sales person🥳❤️! Collected my car on my birthday , Sello and his colleagues made it memorable for me. From the gifts to the dancing 🙌🏾everything was perfect. Thank you so much Sello , you’re the best.❤️