Worst of the worst!!!!

I've really had it with this company. What on earth does one have to do to obtain a prescription letter?.. I called over a week ago and spoke to a lady who told me that I needed to send an email to *** in order to obtain a prescription letter for an account of mine that was handed over to them years ago. Today, I did a follow up on my email and spoke to another lady who sounded very unsure of what she was saying and doing. She eventually told me that they don't provide prescription letters and that I need to try calling the credit bureau. What on earth???? My account was never sold to the credit bureau, so how are they supposed to provide me with a prescription letter? Why am I being given the run around in order to obtain a letter that I'm lawfully entitled to?... Easton-Berry really need to invest in training their staff. This is by far the worst company I've ever dealt with!!!