KM
Kabelo M
1 reviews | Active since Oct 2023
07 Jun 2024, 11:15
Worst experience ever
I received a call for collection for a Rain subscription, the guy who assisted me did not explain all the other charges and interests but only the principal amount due. After the agreed payments, I did not receive any settlement letter, instead, I was told there was still an outstanding balance in interest and charges.
On the other hand, although my account should be cancelled and handed over for collection, I now get surprising charges for invoices I did not subscribe to.
Helpful (0)
Replies (4)0
Replies (4)
Easton-Berry Collections's replyOfficial
07 Jun 2024, 11:55Good day Kabelo,
Thank you for your inquiry which is well received.
Please note the account will be investigated and feedback provided shortly.
Kind Regards
Maheshree
Easton-Berry Collections Team
Thank you for your inquiry which is well received.
Please note the account will be investigated and feedback provided shortly.
Kind Regards
Maheshree
Easton-Berry Collections Team
Easton-Berry Collections's reply07 Jun 2024, 11:55
Official
Good day Kabelo,
Thank you for your inquiry which is well received.
Please note the account will be investigated and feedback provided shortly.
Kind Regards
Maheshree
Easton-Berry Collections Team
Thank you for your inquiry which is well received.
Please note the account will be investigated and feedback provided shortly.
Kind Regards
Maheshree
Easton-Berry Collections Team
Easton-Berry Collections's replyOfficial
25 Jun 2024, 14:21Good day Kabelo,
Trust you are well.
We kindly refer to inquiry and advise investigation is complete as per detailed correspondence directed to you via email.
Please note the account is subjected to collection costs as per the Debt Collectors Act 114 of 1998 in terms of handover to our office.
Further be advised Rain has confirmed all payments made have been allocated accordingly on their system.We confirm inquiry herein is resolved and updated statement provided to you.
Kind Regards
Maheshree
Easton Berry Collections Team
Trust you are well.
We kindly refer to inquiry and advise investigation is complete as per detailed correspondence directed to you via email.
Please note the account is subjected to collection costs as per the Debt Collectors Act 114 of 1998 in terms of handover to our office.
Further be advised Rain has confirmed all payments made have been allocated accordingly on their system.We confirm inquiry herein is resolved and updated statement provided to you.
Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections's reply25 Jun 2024, 14:21
Official
Good day Kabelo,
Trust you are well.
We kindly refer to inquiry and advise investigation is complete as per detailed correspondence directed to you via email.
Please note the account is subjected to collection costs as per the Debt Collectors Act 114 of 1998 in terms of handover to our office.
Further be advised Rain has confirmed all payments made have been allocated accordingly on their system.We confirm inquiry herein is resolved and updated statement provided to you.
Kind Regards
Maheshree
Easton Berry Collections Team
Trust you are well.
We kindly refer to inquiry and advise investigation is complete as per detailed correspondence directed to you via email.
Please note the account is subjected to collection costs as per the Debt Collectors Act 114 of 1998 in terms of handover to our office.
Further be advised Rain has confirmed all payments made have been allocated accordingly on their system.We confirm inquiry herein is resolved and updated statement provided to you.
Kind Regards
Maheshree
Easton Berry Collections Team
KM
Kabelo M's updateReviewer Update
26 Jun 2024, 14:19But you continued to charge me for calls made to me during the agreed payment period when I have never missed a payment. How is this Ethical?
KM
Kabelo M's update26 Jun 2024, 14:19
Reviewer Update
But you continued to charge me for calls made to me during the agreed payment period when I have never missed a payment. How is this Ethical?
Easton-Berry Collections's replyOfficial
26 Jun 2024, 15:22 Good day Mr Kabelo M, Thank you for response. Please note the account was handed over to our office for debt recovery on behalf of Rain since 17.04.2023. We advise the team reached out to you via telecoms as follows:
We hereby conclude all call charges billed on your account is in accordance to the Debt Collectors Act 114 of 1998.
Kind Regards
Maheshree
Easton Berry Collections Team
- 08.06.2023 – to inform you of the debt and establish a payment arrangement hence call charged.
- 04.01.2024 – Call directed to you on which payment arrangement had been concluded for monthly payments of R 100 to made on the 27th of every month via direct deposit.
- Payments have commenced since accordingly however the February payment made had an incorrect reference number hence delay in payment allocation.
- Due to the delay in allocation of payment made in February 2024, the system had detected a default in payment hence payment arrangement concluded on 04.01.2024 had become invalid.
- In light of the above your account had fallen into the “Broken ptp” category hence calls directed to you on 04.03.2024 to secure a payment arrangement which resulted in call charges app****.
We hereby conclude all call charges billed on your account is in accordance to the Debt Collectors Act 114 of 1998.
Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections's reply26 Jun 2024, 15:22
Official
Good day Mr Kabelo M, Thank you for response. Please note the account was handed over to our office for debt recovery on behalf of Rain since 17.04.2023. We advise the team reached out to you via telecoms as follows:
We hereby conclude all call charges billed on your account is in accordance to the Debt Collectors Act 114 of 1998.
Kind Regards
Maheshree
Easton Berry Collections Team
- 08.06.2023 – to inform you of the debt and establish a payment arrangement hence call charged.
- 04.01.2024 – Call directed to you on which payment arrangement had been concluded for monthly payments of R 100 to made on the 27th of every month via direct deposit.
- Payments have commenced since accordingly however the February payment made had an incorrect reference number hence delay in payment allocation.
- Due to the delay in allocation of payment made in February 2024, the system had detected a default in payment hence payment arrangement concluded on 04.01.2024 had become invalid.
- In light of the above your account had fallen into the “Broken ptp” category hence calls directed to you on 04.03.2024 to secure a payment arrangement which resulted in call charges app****.
We hereby conclude all call charges billed on your account is in accordance to the Debt Collectors Act 114 of 1998.
Kind Regards
Maheshree
Easton Berry Collections Team