CR
Candice R
1 reviews | Active since Jul 2020
20 Nov 2024, 09:03
Worst Company
This is the worst company I've dealt with. At the beginning of 2024, they called me and asked to settle my account, which I did, resulting in a typo error of 4 cents short. I even offered to pay the 4 cents to receive my paid-up letter, but I have been calling every day, and it's so frustrating. All I want is the letter to clear my name. and I am not getting help. I have sent an email, but there has been no response. I wrote a review before, and they said they would contact me, but that was a lie.
Helpful (0)
Replies (9)0
Replies (9)
Easton-Berry Collections's replyOfficial
20 Nov 2024, 09:38Good day Candice R,
Trust you are well.
We kindly refer to inquiry concerning your account and advise a response was issued to you on 15.11.2024.
Please note our system reflects settlement offer provided on 05.01.2024 for a required a payment to be paid by the 05.01.2024.
We confirm receipt of payment however this was identified to be a short payment hence the discount was not app****.
The account has since been withdrawn from our office as per the credit provider instruction since 29.02.2024.
In light of the above and in the interest of resolving your inquiry, we have escalated the matter to head office.
Kindly be advised the matter is being tracked and feedback will be reverted once receipted.
Kind Regards
Maheshree
Easton-Berry Collections Team
Kind Regards
Maheshree
Easton-Berry Collections Team
Easton-Berry Collections's reply20 Nov 2024, 09:38
Official
Good day Candice R,
Trust you are well.
We kindly refer to inquiry concerning your account and advise a response was issued to you on 15.11.2024.
Please note our system reflects settlement offer provided on 05.01.2024 for a required a payment to be paid by the 05.01.2024.
We confirm receipt of payment however this was identified to be a short payment hence the discount was not app****.
The account has since been withdrawn from our office as per the credit provider instruction since 29.02.2024.
In light of the above and in the interest of resolving your inquiry, we have escalated the matter to head office.
Kindly be advised the matter is being tracked and feedback will be reverted once receipted.
Kind Regards
Maheshree
Easton-Berry Collections Team
Kind Regards
Maheshree
Easton-Berry Collections Team
CR
Candice R's updateReviewer Update
20 Nov 2024, 13:03Why did you disclose my payment details? Do you not understand the POPIA Act, especially since you work for an attorney firm? I have the right to sue you for this. and first of all, i already know all this is not new information
CR
Candice R's update20 Nov 2024, 13:03
Reviewer Update
Why did you disclose my payment details? Do you not understand the POPIA Act, especially since you work for an attorney firm? I have the right to sue you for this. and first of all, i already know all this is not new information
Easton-Berry Collections's replyOfficial
20 Nov 2024, 13:13Good day Ms Russel,
Please note we are liaising with you offline via email.
Kindly be advised should you wish to inquire progress updates you are encouraged to respond to our email to enable assistance.
Kind Regards
Maheshree
Easton-Berry Collections Team
Please note we are liaising with you offline via email.
Kindly be advised should you wish to inquire progress updates you are encouraged to respond to our email to enable assistance.
Kind Regards
Maheshree
Easton-Berry Collections Team
Easton-Berry Collections's reply20 Nov 2024, 13:13
Official
Good day Ms Russel,
Please note we are liaising with you offline via email.
Kindly be advised should you wish to inquire progress updates you are encouraged to respond to our email to enable assistance.
Kind Regards
Maheshree
Easton-Berry Collections Team
Please note we are liaising with you offline via email.
Kindly be advised should you wish to inquire progress updates you are encouraged to respond to our email to enable assistance.
Kind Regards
Maheshree
Easton-Berry Collections Team
Easton-Berry Collections's replyOfficial
20 Nov 2024, 15:26Good day Candice R,
Please note the account has been updated to paid up.
We confirm paid up letter issued to you via email a short while ago, resolving the matter.
Kind Regards
Maheshree
Easton-Berry Collections Team
Please note the account has been updated to paid up.
We confirm paid up letter issued to you via email a short while ago, resolving the matter.
Kind Regards
Maheshree
Easton-Berry Collections Team
Easton-Berry Collections's reply20 Nov 2024, 15:26
Official
Good day Candice R,
Please note the account has been updated to paid up.
We confirm paid up letter issued to you via email a short while ago, resolving the matter.
Kind Regards
Maheshree
Easton-Berry Collections Team
Please note the account has been updated to paid up.
We confirm paid up letter issued to you via email a short while ago, resolving the matter.
Kind Regards
Maheshree
Easton-Berry Collections Team
CR
Candice R's updateReviewer Update
21 Nov 2024, 15:59I am still waiting. I have been getting so angry for almost a week now to just get a paid-up letter How does your business still oparate
CR
Candice R's update21 Nov 2024, 15:59
Reviewer Update
I am still waiting. I have been getting so angry for almost a week now to just get a paid-up letter How does your business still oparate
Easton-Berry Collections's replyOfficial
22 Nov 2024, 07:55Good day Candice R,
Please note the letter was supp**** to you over email on Wednesday at 15:24.
We have since supp**** a screenshot of the email inclusive of attachment to an email directed to you.
Kindly be advised the letter was resent again on 21 November at 16:11.
Further note the paid up letter is encrypted and may go into your spam folders hence we encourage you to review the same.
We will make a call to you shortly regarding the matter.
Kind Regards
Maheshree
Easton Berry Collections Team
Please note the letter was supp**** to you over email on Wednesday at 15:24.
We have since supp**** a screenshot of the email inclusive of attachment to an email directed to you.
Kindly be advised the letter was resent again on 21 November at 16:11.
Further note the paid up letter is encrypted and may go into your spam folders hence we encourage you to review the same.
We will make a call to you shortly regarding the matter.
Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections's reply22 Nov 2024, 07:55
Official
Good day Candice R,
Please note the letter was supp**** to you over email on Wednesday at 15:24.
We have since supp**** a screenshot of the email inclusive of attachment to an email directed to you.
Kindly be advised the letter was resent again on 21 November at 16:11.
Further note the paid up letter is encrypted and may go into your spam folders hence we encourage you to review the same.
We will make a call to you shortly regarding the matter.
Kind Regards
Maheshree
Easton Berry Collections Team
Please note the letter was supp**** to you over email on Wednesday at 15:24.
We have since supp**** a screenshot of the email inclusive of attachment to an email directed to you.
Kindly be advised the letter was resent again on 21 November at 16:11.
Further note the paid up letter is encrypted and may go into your spam folders hence we encourage you to review the same.
We will make a call to you shortly regarding the matter.
Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections's replyOfficial
22 Nov 2024, 10:05Good day Candice R
Please note I have tried contacting you to ascertain if you have received the letter however there was no answer.
We kindly request you to respond to our email to confirm if the letter has been receipted.
Kind Regards
Maheshree
Easton-Berry Collections Team
Kind Regards
Maheshree
Easton-Berry Collections Team
Easton-Berry Collections's reply22 Nov 2024, 10:05
Official
Good day Candice R
Please note I have tried contacting you to ascertain if you have received the letter however there was no answer.
We kindly request you to respond to our email to confirm if the letter has been receipted.
Kind Regards
Maheshree
Easton-Berry Collections Team
Kind Regards
Maheshree
Easton-Berry Collections Team
Easton-Berry Collections's replyOfficial
22 Nov 2024, 10:27Good day Candice,
Thank you for providing the alternate email address.
Please note the letter has been issued to the email address provided in the initial inquiry.
We have since issued the letter to the alternate email provided herein.
We kindly request you to confirm receipt of the same.
Kind Regards
Maheshree
Easton-Berry Collections Team
Thank you for providing the alternate email address.
Please note the letter has been issued to the email address provided in the initial inquiry.
We have since issued the letter to the alternate email provided herein.
We kindly request you to confirm receipt of the same.
Kind Regards
Maheshree
Easton-Berry Collections Team
Easton-Berry Collections's reply22 Nov 2024, 10:27
Official
Good day Candice,
Thank you for providing the alternate email address.
Please note the letter has been issued to the email address provided in the initial inquiry.
We have since issued the letter to the alternate email provided herein.
We kindly request you to confirm receipt of the same.
Kind Regards
Maheshree
Easton-Berry Collections Team
Thank you for providing the alternate email address.
Please note the letter has been issued to the email address provided in the initial inquiry.
We have since issued the letter to the alternate email provided herein.
We kindly request you to confirm receipt of the same.
Kind Regards
Maheshree
Easton-Berry Collections Team
Easton-Berry Collections's replyOfficial
22 Nov 2024, 10:31Good day Candice,
Thank you for response confirming letter received.
We confirm inquiry resolved.
Kind Regards
Maheshree
Easton-Berry Collections Team
Thank you for response confirming letter received.
We confirm inquiry resolved.
Kind Regards
Maheshree
Easton-Berry Collections Team
Easton-Berry Collections's reply22 Nov 2024, 10:31
Official
Good day Candice,
Thank you for response confirming letter received.
We confirm inquiry resolved.
Kind Regards
Maheshree
Easton-Berry Collections Team
Thank you for response confirming letter received.
We confirm inquiry resolved.
Kind Regards
Maheshree
Easton-Berry Collections Team