Unreasonable Payment Demands: Lack of Communication

Let me share my recent experience dealing with Easton-Berry and their persistent calls regarding an outstanding Rain account. I canceled my Rain account back in 2021, and since then, I hadn't received any communication about outstanding payments until I started getting spammed with calls from Easton Berry. TO BE CLEAR: I WASN'T AWARE OF ANY OUTSTANDING AMOUNTS

When I asked Easton Berry why they hadn't notified me earlier, their response was rather lackluster. They simply pointed me towards Rain's online portal, expecting me to regularly check it for months after canceling my subscription. Frankly, that's not how most people manage their accounts.

It's ridiculous that Easton Berry is chasing payments for a Rain account almost 4 years later without prior communication. Expecting customers to monitor payments for such an extended period is unreasonable.

To make matters worse, I now have to cover legal fees without providing proper notice about being handed over to a debt collector. This lack of transparency raises serious questions about the legality of their actions.

Despite numerous attempts to reach out to Easton Berry via email for clarification, I've received little to no response. This lack of communication only adds to the frustration of trying to resolve the issue with my Rain account.

Overall, I'm disappointed with Rain's and Easton Berry's communication and handling of this situation. Customers should be informed promptly about any outstanding payments or legal proceedings, rather than being bombarded with calls and unexpected fees.