1 reviews | Active since Mar 2017

27 May 2017, 01:54

unprofessional service

<p>It's easy for one to receive 20 sms(s) as a debit reminder but very difficult to get your account statement, after 5 or 6 calls trying to get a statement still they fail to do what their duty, oh I forgot their duty is to harass people, funny that these fools debited 800 when I only hd 63 Rands left to settle the account. These fools they call consultants don't even sound like theyve been for training or anything, after trying to obtain the banking details to settle the R63 one said they will ne on the statement but it's now evident that there wasn't any intention to debit 63 Rands but to rip me off on an extra R800.waited for the supervisor to call cz the consultant didn't know how to address the complaint, how and where do they get these useless people they employ, </p>

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Replies (1)
Easton-Berry Collections
Easton-Berry Collections's reply15 May 2018, 08:18
Official

Good day

We apologize for the inconvenience you have been experiencing while liaising with the consultants in question. Should you still require assistance in this regard, may we kindly request you to supply your contact details or alternatively your ID number to *** in order for us to investigate your matter and assist accordingly.

Sincerest Regards

Easton Berry Collections Team