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Bhekani (Bheki) Cele
1 reviews | Active since Apr 2014
27 Nov 2021, 09:22
Unprofessional and suspicious service
Hi,
I have an account with Easton-Berry Collections for the collection in respect of DirectAxis account. I made an arrangement for a monthly payment of R1500 which is debited according. However, Easton-Berry Collections sends me a SMS notification to have received R1000. When I try to call their offices for clarity, their phone number is just not going through. Easton-Berry Collections also do not send me any official statement either via post nor email. Easton-Berry Collections are really unprofessional and suspicious of malicious activity.
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Replies (3)
Easton-Berry Collections's replyOfficial
29 Nov 2021, 10:04Good day Bhekani (Bkeki) C
Your complaint is well received and our team is in the process of making sure that you get the assistance you require.
The matter is currently with a qualified agent who will get a hold of you today.
Best Regards
Chantell Rousseau
The Easton Berry Collections Team
Your complaint is well received and our team is in the process of making sure that you get the assistance you require.
The matter is currently with a qualified agent who will get a hold of you today.
Best Regards
Chantell Rousseau
The Easton Berry Collections Team
Easton-Berry Collections's reply29 Nov 2021, 10:04
Official
Good day Bhekani (Bkeki) C
Your complaint is well received and our team is in the process of making sure that you get the assistance you require.
The matter is currently with a qualified agent who will get a hold of you today.
Best Regards
Chantell Rousseau
The Easton Berry Collections Team
Your complaint is well received and our team is in the process of making sure that you get the assistance you require.
The matter is currently with a qualified agent who will get a hold of you today.
Best Regards
Chantell Rousseau
The Easton Berry Collections Team
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Bhekani (Bheki) Cele's updateReviewer Update
03 Dec 2021, 00:13Easton Berry have not treated my matter with urgency. No further communication from them since the acknowledgement of complaint and promise to call me on 29 November. They're buying time until the next debit order runs and suck even more from my hard earned money.
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Bhekani (Bheki) Cele's update03 Dec 2021, 00:13
Reviewer Update
Easton Berry have not treated my matter with urgency. No further communication from them since the acknowledgement of complaint and promise to call me on 29 November. They're buying time until the next debit order runs and suck even more from my hard earned money.
Easton-Berry Collections's replyOfficial
03 Dec 2021, 11:42Good day Bhekani
We trust you are well,
Our team confirms that they have been trying to call you and the calls were not successful.
They will try and make telephonic contact with you again today. In the interim, an agent has arranged for you to receive statements from our side today.
Best Regards
The Easton Berry Collections Team
We trust you are well,
Our team confirms that they have been trying to call you and the calls were not successful.
They will try and make telephonic contact with you again today. In the interim, an agent has arranged for you to receive statements from our side today.
Best Regards
The Easton Berry Collections Team
Easton-Berry Collections's reply03 Dec 2021, 11:42
Official
Good day Bhekani
We trust you are well,
Our team confirms that they have been trying to call you and the calls were not successful.
They will try and make telephonic contact with you again today. In the interim, an agent has arranged for you to receive statements from our side today.
Best Regards
The Easton Berry Collections Team
We trust you are well,
Our team confirms that they have been trying to call you and the calls were not successful.
They will try and make telephonic contact with you again today. In the interim, an agent has arranged for you to receive statements from our side today.
Best Regards
The Easton Berry Collections Team