1 reviews | Active since Aug 2019
******** conduct by Easton-Berry Collections
I complained a couple of days ago about ******** harassment from one of the agents from Easton Berry Collections. I did get a reply and was promised that the matter would be escalated. A manager of Easton-Berry did phone me, admitted to wrongdoing from the company and promised to get back to me. Nobody has contacted me again and emails I have sent to the senior manager are now being returned to me. The company does not answer my phone calls Easton-Berry Collections is now trying to ignore my complaint and they are trying to hide from their ******** conduct towards a client. I will keep on complaining until I am satisfied with an answer and an apology. In the meantime I will escalate this complaint to The Consumer Commissioner and Direct Axis.
We acknowledge your complaint and confirm that you did log your initial complaint on 29.01.2020 which we responded to you on the same day. In terms of the reminder call the agent directed to you for payment, the Manager has dealt with the agent accordingly.
The following day 30.01.2020, we returned your call and listened to your concerns which we advised will be referred to the Manager for feedback.
Our offices confirm the same has been done and the Manager is in the process of corresponding with you shortly. We confirm that we are not trying to ignore your request and as advised feedback will be supp**** to you shortly.
Today is the third working day since the last communication to you on 30.01.2020 and we advise that the matter will be finalized before end of day.
Kind Regards
The Easton Berry Collections Team
We acknowledge your complaint and confirm that you did log your initial complaint on 29.01.2020 which we responded to you on the same day. In terms of the reminder call the agent directed to you for payment, the Manager has dealt with the agent accordingly.
The following day 30.01.2020, we returned your call and listened to your concerns which we advised will be referred to the Manager for feedback.
Our offices confirm the same has been done and the Manager is in the process of corresponding with you shortly. We confirm that we are not trying to ignore your request and as advised feedback will be supp**** to you shortly.
Today is the third working day since the last communication to you on 30.01.2020 and we advise that the matter will be finalized before end of day.
Kind Regards
The Easton Berry Collections Team