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I HAVE SENT EMAILS AND CALLED NUMEROUS TIMES WITH NO RESPONSE. I WAS LAST DEALTH WITH IN FEB 2017 AND ASKED FOR A UPDATED INVOICE AND AN UPDATED STATEMENT SHOWING ME EXACTLY WHERE THE MONEY MY DEBT COUNSELLORS PAID TO CAPFIN BEFORE THEY HANDED ME OVER TO EASTON BERRY FOR COLLECTIONS AND PLEASE SHOW THAT IT IS ACCOUNTED FOR ALONG WITH A DIRECT DEPOSIT I MADE INTO EASTON BERRY'S ACCOUNT BEFORE I MAKE ANY MORE PAYMENTS I NEED CLARIFICATION. I ALSO ASKED HOW DID MY ACCOUNT NOT DECREASE IN THE MAIN AMOUNT AFTER IT WAS CLEARLY BEING PAID WITH PROOF I GAVE TO EASTON BERRY. AFTER THIS REQUEST I LEFT IT IN EASTON BERRY'S HANDS TO INVESTIGATE WHERE MY MONEY IS THAT WAS PAID, I NEVER HEARD A WORD FROM THEM UNTIL DECEMBER 2017 VIA A EMAIL OFFERING ME A DISCOUNT ON MY DEBT WHICH I REP**** IMMEDIATELY STATING THAT THEY SHOULD PHONE AND SOR THIS MATTER OUT. I RECIEVED A CALL AND EXPLAINED EVERYTHING FOR THR UPTEENTH TIME AND STILL NO CLOSURE OR COMMUNICATION TO SETTLE THIS MATTER.

I HAVE PHONED CAPFIN, CONSUMER FRIEND AND EASTON BERRY AND NOBODY SEEMS TO WANT TO SORT THIS OUT. IT'S PATHETIC. I MADE CONTACT 1ST TRYING TO REACH OUT TO SORT THIS OUT BUT NOTHING YET INTERESTS IS BEING CHARGED.

THIS IS CRAZY