UNABLE TO GET SATISFACTORY FEEDBACK

I wrote a letter to you on 012/02/2015 to voice my dissatisfaction about being blacklisted even though i paid up my account with Woolworths in 2014. Upon liaising with Easton Berry, it emerged that they had paid the amount erroneously into another account. This was subsequently fixed but i was now still a bad creditor and this reflected on my credit record. I have since sent an e-mail every month to enquire about the status of my credit record at the credit bureau. I am still awaiting a response. This matter is quite urgent as it affects our plans in buying a house which we urgently need. I feel like Easton berry made the mistake for which i am being punished. And to crown it all they did not even apologise. However, if i did not pay them they would have been on the phone harassing me at my place of work on a daily basis.