PL
Palesa L
1 reviews | Active since Feb 2024
17 Feb 2024, 19:27
Terrible service
These people are the worst! They'll harass you for unpaid accounts but when it's time for them to send a simple paid up letter they'll drag their feet! I settled my account in December 2023,and I have been requesting for a paid up letter, I have called so many times and sent multiple emails. They've been promising to send it within 7 days, it's been 3 months and still no letter!
Helpful (0)
Replies (5)0
Replies (5)
Easton-Berry Collections's replyOfficial
19 Feb 2024, 07:40Good day Palesa,
Hope you are well.
Thank you for your inquiry.
Please note the matter has been escalated for urgent investigation.
We will provide you with a progress update accordingly.
Kind Regards
Maheshree
Easton Berry Collections Team
Hope you are well.
Thank you for your inquiry.
Please note the matter has been escalated for urgent investigation.
We will provide you with a progress update accordingly.
Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections's reply19 Feb 2024, 07:40
Official
Good day Palesa,
Hope you are well.
Thank you for your inquiry.
Please note the matter has been escalated for urgent investigation.
We will provide you with a progress update accordingly.
Kind Regards
Maheshree
Easton Berry Collections Team
Hope you are well.
Thank you for your inquiry.
Please note the matter has been escalated for urgent investigation.
We will provide you with a progress update accordingly.
Kind Regards
Maheshree
Easton Berry Collections Team
PL
Palesa L's updateReviewer Update
07 Apr 2024, 18:38EASTON BERRY & HOUSE AND HOME I WANT AN UPDATE ON THE STATUS OF MY PAID UP LETTER! WE ARE NOW IN THE FIFTH MONTH SINCE MY INITIAL INQUIRY, I HAVE YET TO RECEIVE FEEDBACK OR RESOLUTION ON THE MATTER.
THE LACK OF COMMUNICATION AND TRANSPARENCY BETWEEN THESE TWO COMPANIES REGARDING THE FUNDS I HAVE BEEN PAYING IS CONCERNING AND REALLY FRUSTRATING. IT IS UNFAIR THAT I AM BEING AFFECTED BY THE ISSUES BETWEEN BOTH PARTIES WHOS FINANCE DEPARTMENT CAN’T EVEN ACCOUNT FOR CUSTOMER FUNDS!
I WANT MY PAID UP LETTER THAT I HAVE BEEN REQUESTING SINCE DECEMBER OF LAST YEAR!
PL
Palesa L's update07 Apr 2024, 18:38
Reviewer Update
EASTON BERRY & HOUSE AND HOME I WANT AN UPDATE ON THE STATUS OF MY PAID UP LETTER! WE ARE NOW IN THE FIFTH MONTH SINCE MY INITIAL INQUIRY, I HAVE YET TO RECEIVE FEEDBACK OR RESOLUTION ON THE MATTER.
THE LACK OF COMMUNICATION AND TRANSPARENCY BETWEEN THESE TWO COMPANIES REGARDING THE FUNDS I HAVE BEEN PAYING IS CONCERNING AND REALLY FRUSTRATING. IT IS UNFAIR THAT I AM BEING AFFECTED BY THE ISSUES BETWEEN BOTH PARTIES WHOS FINANCE DEPARTMENT CAN’T EVEN ACCOUNT FOR CUSTOMER FUNDS!
I WANT MY PAID UP LETTER THAT I HAVE BEEN REQUESTING SINCE DECEMBER OF LAST YEAR!
Easton-Berry Collections's replyOfficial
08 Apr 2024, 08:44Good day Palesa,
Please note the account in question is under investigation.
Kindly be advised an urgent follow-up has been escalated for feedback.
Kind Regards
Maheshree
Easton Berry Collections Team
Please note the account in question is under investigation.
Kindly be advised an urgent follow-up has been escalated for feedback.
Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections's reply08 Apr 2024, 08:44
Official
Good day Palesa,
Please note the account in question is under investigation.
Kindly be advised an urgent follow-up has been escalated for feedback.
Kind Regards
Maheshree
Easton Berry Collections Team
Please note the account in question is under investigation.
Kindly be advised an urgent follow-up has been escalated for feedback.
Kind Regards
Maheshree
Easton Berry Collections Team
PL
Palesa L's updateReviewer Update
08 Apr 2024, 11:34THIS IS THE SAME THING YOU KEEP TELLING ME FOR THE PAST 5 MONTHS!!
PL
Palesa L's update08 Apr 2024, 11:34
Reviewer Update
THIS IS THE SAME THING YOU KEEP TELLING ME FOR THE PAST 5 MONTHS!!
Easton-Berry Collections's replyOfficial
26 Apr 2024, 10:22Good day Palesa,
We do apologize for the delay.
Please note the team are in communication with Shoprite regarding the account.
Unfortunately the investigation has not been concluded.
We advise the matter is being tracked and escalated for urgent attention.
Kind Regards
Maheshree
Easton Berry Collections Team
We do apologize for the delay.
Please note the team are in communication with Shoprite regarding the account.
Unfortunately the investigation has not been concluded.
We advise the matter is being tracked and escalated for urgent attention.
Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections's reply26 Apr 2024, 10:22
Official
Good day Palesa,
We do apologize for the delay.
Please note the team are in communication with Shoprite regarding the account.
Unfortunately the investigation has not been concluded.
We advise the matter is being tracked and escalated for urgent attention.
Kind Regards
Maheshree
Easton Berry Collections Team
We do apologize for the delay.
Please note the team are in communication with Shoprite regarding the account.
Unfortunately the investigation has not been concluded.
We advise the matter is being tracked and escalated for urgent attention.
Kind Regards
Maheshree
Easton Berry Collections Team