JM
John M
1 reviews | Active since Jul 2016
28 Jul 2021, 10:19
Terrible Response Tomes
Good day,
I have been waiting for more than 3weeks for a refund on my account, and I have not had closure of this, please attend to this urgently.
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Replies (1)
Easton-Berry Collections's replyOfficial
29 Jul 2021, 16:32Good day John M
Thank you for your complaint regarding the refund.
We have investigated the matter and noticed that you have paid the entire outstanding balance on the discounted amount offered to you The full payment however was already paid over to our client, after you have paid this to us on 14.06.2021 and the funds are no longer with us.
Our refunds team have put in a request for the discounted portion to be returned to you, as soon as the same has been paid back to us from our client. We will keep you posted with regards to the progress of the refund and should have your matter resolved within the course of next week.
Apologies for the delay in this.
Best Regards
The Easton Berry Collections Team
Thank you for your complaint regarding the refund.
We have investigated the matter and noticed that you have paid the entire outstanding balance on the discounted amount offered to you The full payment however was already paid over to our client, after you have paid this to us on 14.06.2021 and the funds are no longer with us.
Our refunds team have put in a request for the discounted portion to be returned to you, as soon as the same has been paid back to us from our client. We will keep you posted with regards to the progress of the refund and should have your matter resolved within the course of next week.
Apologies for the delay in this.
Best Regards
The Easton Berry Collections Team
Easton-Berry Collections's reply29 Jul 2021, 16:32
Official
Good day John M
Thank you for your complaint regarding the refund.
We have investigated the matter and noticed that you have paid the entire outstanding balance on the discounted amount offered to you The full payment however was already paid over to our client, after you have paid this to us on 14.06.2021 and the funds are no longer with us.
Our refunds team have put in a request for the discounted portion to be returned to you, as soon as the same has been paid back to us from our client. We will keep you posted with regards to the progress of the refund and should have your matter resolved within the course of next week.
Apologies for the delay in this.
Best Regards
The Easton Berry Collections Team
Thank you for your complaint regarding the refund.
We have investigated the matter and noticed that you have paid the entire outstanding balance on the discounted amount offered to you The full payment however was already paid over to our client, after you have paid this to us on 14.06.2021 and the funds are no longer with us.
Our refunds team have put in a request for the discounted portion to be returned to you, as soon as the same has been paid back to us from our client. We will keep you posted with regards to the progress of the refund and should have your matter resolved within the course of next week.
Apologies for the delay in this.
Best Regards
The Easton Berry Collections Team