STOP ORDER RECALL NOT PAID

I WAS PAYING FOSCHIN AND CAPFIN WITH STOP ORDER THROUGH EASTON BERRY INC ,I NOTICED THAT I OVER PAID THEM LAST AND TRY TO REVERSE THE STOP ORDER THROUGH THE BANK WHICH THEY HAD REJECTED, I CALLED EASTON BERRY CUSTOMER SERVICE ,THEY SAID I MUST SENT THEM BANK STATEMENT AND ID COPY . I DID WHAT THEY TOLD ME BUT NO MONEY WAS TRANSFER BACK TO ME. <br> I NEED A SOMEONE FROM EASTON BERRY INC TO GIVE ME AN EXPLANATION WHY OR WHAT MUST I DO TO GET MY MONEY BACK