Hellopeter
Share Your Experience
K
Katlego

1 reviews | Active since Mar 2024

04 Mar 2025, 13:25

Statements

I have been asking for balance statements for the past 2 years till now im getting nothing

0
Replies (10)
Easton-Berry Collections
Easton-Berry Collections's reply04 Mar 2025, 13:34
Official
Good day Katlego,

Thank you for inquiry.
Please note a mail will be directed to you shortly to provide account statements.
Kindly be advised our system does not dispense statements automatically however we will provide contact details on which you may use to request the same.

Kind Regards
Maheshree
Easton-Berry Collections Team
K
Katlego's update04 Mar 2025, 14:12
Reviewer Update
On December you deducted 56 rand something and in january you deducting 71 rand something then this month you deduct R200 why you guys do that while i finished paying up the capfin account??
Easton-Berry Collections
Easton-Berry Collections's reply04 Mar 2025, 14:22
Official
Good day Katlego, Thank you for response.Please note the account  still reflected a balance of 22 November 2024 hence you were debited for R 200 as per payment agreement.

Kindly be advised the account as not settled after payment of R 200 deducted by 28 November 2024 and therefore further payments were debited as per email directed to you.
We conclude the account is not settled however we have escalated the matter to the team for assessment and will revert feedback accordingly.

Kind Regards
Maheshree
Easton-Berry Collections Team
K
Katlego's update05 Mar 2025, 15:54
Reviewer Update
Im still waiting for the feedback
Easton-Berry Collections
Easton-Berry Collections's reply05 Mar 2025, 15:57
Official
Good day Katlego,

Thank you for follow-up.
Please note the team are currently finalizing your matter.
We will provide feedback once received.

Kind Regards
Maheshree
Easton-Berry Collections Team
Easton-Berry Collections
Easton-Berry Collections's reply06 Mar 2025, 10:24
Official
Good day Katlego,

Thank you for patience.
Please note  an email has been directed to you offline in conclusion of the matter.We confirm your matter has been resolved. 

Kind Regards
Easton-Berry Collections Team
K
Katlego's update06 Mar 2025, 13:06
Reviewer Update
I have received the email yes,but where is my R200 because i dont owe you guys anymore???
Easton-Berry Collections
Easton-Berry Collections's reply06 Mar 2025, 13:25
Official
Good day Katlego,

As per email, the R 200 debited in November was due to the outstanding balance owed on the account at the time.
Please note there are 2 more accounts which reflect as outstanding on our system.

We advise an email will be directed to you further to assist.

Kind Regards
Maheshree
Easton-Berry Collections Team
K
Katlego's update06 Mar 2025, 14:02
Reviewer Update
Please reply to the email i have sent you just now.
Easton-Berry Collections
Easton-Berry Collections's reply07 Mar 2025, 08:09
Official
Good day Katlego,

Thank you for your email.
Please note the matter has been escalated for assessment.
We will provide feedback accordingly.

Kind Regards
Maheshree
Easton-Berry Collections Team