Settlement of Account

On the 12th of February 2015 I sent a formal request to Consumer Friend for a settlement balance as I wanted to pay the outstanding balance and close the account. I received no feedback from Consumer Friend and subsequently called their call centre for a settlement amount and banking details. They referred me to Eastonberry stating my account was with them now. I have been trying since then to get a settlement amount from them, but was informed that they do not know what the balance of my account is, they have to contact Woolworths. I would be emailed a reply shortly. I have since then received no feedback from them. I have made numerous phone calls to their call centre where no one answers and the call disconnects. I spoke to Tarryn on Monday, 09 March and she said Nadaleen was working on my case and would definitely call me back the same day - no call received. I called yesterday and held on twice for more than 10 minutes without getting through. I called the call centre again today and could not get through. How difficult is it to get a balance so I can pay this account, surely Woolworths would like to receive payment and have the matter settled. Staff are not helpful