Settle Accounts and still bad credit record

I made an arrangement in December 2015 to settle my two accounts, Truthworths and foschini and I was presented with two settlement letter on my email addressed, I then made a payment on 4th December 2015 based on the letters I received.<br> <br> NB: I followed up with both retail store on the 13th February 2016 to remove their profiles from my credit profile and they advised me that, that is not possible because one account has not been settled in full.<br> <br> Then I went and checked the letters that was addressed to me and to my amu*****t one letter is addressed to someone else and the other letter is addressed to me.<br> 1. I think the advocate I was dealing with, is very much aware that most people don't pay attention to detail hence he sent me two letters in the same email and one letter incorrect.<br> 2. Above point clearly indicates *****.<br> <br> NB: My question is then, <br> 1. When was I going to be notified that I did not pay the relevant account if I did not follow up!