RR
RIaan R

1 reviews | Active since Sept 2020

07 Feb 2024, 17:35

Sanlam Paid Up Account not updated after paid up

I made the last payment towards my account on 30 September 2023 with Easton-Berry and STILL to date it reflects on my credit check report that I have an open account with Sanlam. I received an SMS this morning saying that I am behind with an installment on a paid up account, if not for this I would not have known that it still reflects as open with Sanlam!

Please send me the proof of paid up account and also update records with Sanlam.

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Replies (4)
Easton-Berry Collections
Easton-Berry Collections's reply07 Feb 2024, 21:44
Official
Good Evening Riaan

Hope you are doing well.

Our team will investigate your matter first thing in the morning and supply feedback soonest.

Best Regards
Chantell
The Easton Berry Collections Team
Easton-Berry Collections
Easton-Berry Collections's reply08 Feb 2024, 08:09
Official
Good day Riaan,

Trust you are well.

We kindly refer to inquiry and advise our system only reflects RCS Accounts under your profile.
Please note Easton Berry Collections system does not reflect a Sanlam Account.

We advise an email has been directed to you offline concerning the account.

Kind Regards
Maheshree
Easton Berry Collections Team
RR
RIaan R's update15 Feb 2024, 16:56
Reviewer Update
Maheshree John was a great help, thank you for resolving my issue.
Easton-Berry Collections
Easton-Berry Collections's reply16 Feb 2024, 08:49
Official
Good day Riaan,

You are most welcome.
It is an honor to be off assistance.

Have a great day further.

Kind Regards
Maheshree
Easton Berry Collections Team