OS
Ottilia S
1 reviews | Active since Jul 2019
09 Mar 2021, 15:35
Rude staff
This is the worst company and the most rude people, there is a rude woman that calls me and just talk your head off. Not listening to me what I am trying to explain that I know what I owe. Not a thank you for your payments nothing just want me to commit to a amount. I owed them over R7000. 00 for a long time within a month I paid over R4000 and all she can say is you still owe R3000.00. More I tell her I know what I owe, please stop calling me the more she just shout in your ear. Can they please teach the assholes on the other side to talk with respect no matter how rude or upset the customer is.
Helpful (0)
Replies (3)0
Replies (3)
Easton-Berry Collections's replyOfficial
09 Mar 2021, 16:11Good day Ottilia S
Thank you for reaching out.
We will definitively investigate this matter to establish what transpired. We assure you that we really do appreciate your payment and we do thank you so much.
Once a fixed payment arrangement is in place, there normally is no need for any calls to be done as the arrangement reflects on the system, identifying which monthly payments should be coming in. IF there is no fixed arrangement for payment on the system, the team continues to reach out via telephone in order to establish one.
We do apologize that you didn't have the best experience with our agent, but we will be looking into this matter and communicate with you offline to assist in the best way possible.
Kindest Regards
The Easton Berry Collections Team
Thank you for reaching out.
We will definitively investigate this matter to establish what transpired. We assure you that we really do appreciate your payment and we do thank you so much.
Once a fixed payment arrangement is in place, there normally is no need for any calls to be done as the arrangement reflects on the system, identifying which monthly payments should be coming in. IF there is no fixed arrangement for payment on the system, the team continues to reach out via telephone in order to establish one.
We do apologize that you didn't have the best experience with our agent, but we will be looking into this matter and communicate with you offline to assist in the best way possible.
Kindest Regards
The Easton Berry Collections Team
Easton-Berry Collections's reply09 Mar 2021, 16:11
Official
Good day Ottilia S
Thank you for reaching out.
We will definitively investigate this matter to establish what transpired. We assure you that we really do appreciate your payment and we do thank you so much.
Once a fixed payment arrangement is in place, there normally is no need for any calls to be done as the arrangement reflects on the system, identifying which monthly payments should be coming in. IF there is no fixed arrangement for payment on the system, the team continues to reach out via telephone in order to establish one.
We do apologize that you didn't have the best experience with our agent, but we will be looking into this matter and communicate with you offline to assist in the best way possible.
Kindest Regards
The Easton Berry Collections Team
Thank you for reaching out.
We will definitively investigate this matter to establish what transpired. We assure you that we really do appreciate your payment and we do thank you so much.
Once a fixed payment arrangement is in place, there normally is no need for any calls to be done as the arrangement reflects on the system, identifying which monthly payments should be coming in. IF there is no fixed arrangement for payment on the system, the team continues to reach out via telephone in order to establish one.
We do apologize that you didn't have the best experience with our agent, but we will be looking into this matter and communicate with you offline to assist in the best way possible.
Kindest Regards
The Easton Berry Collections Team
OS
Ottilia S's updateReviewer Update
09 Mar 2021, 16:44Good day,
Thank you for the response.
I have told this agent that I will not commit to any amount as this is not my only account that is in arrears.
I will continue to pay my account in store as it is better for me, why must I pay all that interest.
I have paid much more than I budget for.
If this agent calls me again being rude and don't listen to what I have to say I will be laying a case of arrasment against Eastern Berry.
This agent never say her name and she is on her high horse right from the start and that makes me angry.
Thank you for the response.
I have told this agent that I will not commit to any amount as this is not my only account that is in arrears.
I will continue to pay my account in store as it is better for me, why must I pay all that interest.
I have paid much more than I budget for.
If this agent calls me again being rude and don't listen to what I have to say I will be laying a case of arrasment against Eastern Berry.
This agent never say her name and she is on her high horse right from the start and that makes me angry.
OS
Ottilia S's update09 Mar 2021, 16:44
Reviewer Update
Good day,
Thank you for the response.
I have told this agent that I will not commit to any amount as this is not my only account that is in arrears.
I will continue to pay my account in store as it is better for me, why must I pay all that interest.
I have paid much more than I budget for.
If this agent calls me again being rude and don't listen to what I have to say I will be laying a case of arrasment against Eastern Berry.
This agent never say her name and she is on her high horse right from the start and that makes me angry.
Thank you for the response.
I have told this agent that I will not commit to any amount as this is not my only account that is in arrears.
I will continue to pay my account in store as it is better for me, why must I pay all that interest.
I have paid much more than I budget for.
If this agent calls me again being rude and don't listen to what I have to say I will be laying a case of arrasment against Eastern Berry.
This agent never say her name and she is on her high horse right from the start and that makes me angry.
Easton-Berry Collections's replyOfficial
09 Mar 2021, 17:47Good day
Kindly note the account was handed over to our offices by the store and every payment done at the store since handover is referred to us to record on our system in order for you to pay the balance on our system.
Once the account is paid up with us, the store will refer you to our offices for the paid up letter.
The agent's superior will communicate with you via email to discuss the issue and listen to your side of the matter.
Many Thanks
The Easton Berry Collections Team
Kindly note the account was handed over to our offices by the store and every payment done at the store since handover is referred to us to record on our system in order for you to pay the balance on our system.
Once the account is paid up with us, the store will refer you to our offices for the paid up letter.
The agent's superior will communicate with you via email to discuss the issue and listen to your side of the matter.
Many Thanks
The Easton Berry Collections Team
Easton-Berry Collections's reply09 Mar 2021, 17:47
Official
Good day
Kindly note the account was handed over to our offices by the store and every payment done at the store since handover is referred to us to record on our system in order for you to pay the balance on our system.
Once the account is paid up with us, the store will refer you to our offices for the paid up letter.
The agent's superior will communicate with you via email to discuss the issue and listen to your side of the matter.
Many Thanks
The Easton Berry Collections Team
Kindly note the account was handed over to our offices by the store and every payment done at the store since handover is referred to us to record on our system in order for you to pay the balance on our system.
Once the account is paid up with us, the store will refer you to our offices for the paid up letter.
The agent's superior will communicate with you via email to discuss the issue and listen to your side of the matter.
Many Thanks
The Easton Berry Collections Team