RUDE CALL CENTRE STAFF

I won’t start this review on a light note because WOW nothing about today’s phone call was pleasant! And reading the previous reviews from other clients , I was clearly not dramatic nor was I exaggerating! One of your employees really upset me and ruined my entire day. Let’s begin with the phone calls! I REALLY didn’t appreciate the fact that I was called SIX times today, not once , not twice but SIX TIMES in the span of 10 minutes while I was at work. About a few hundred rands on an Mr Price Home account. When there are people who OWE thousands and millions of rands. (Not justifying that I owe a couple a hundreds on an account I’ve been paying) I’m no ******** nor am I an animal. You should really train your telephone people on telephone ethics because WOW I’m disgusted. Never in my life have I encountered a more RUDE/ UNPROFESSIONAL individual. Not only did she answer the phone while laughing with a colleague and with very unprofessional tone, but has the nerve to tell me to drop my attitude! WHO DOES SHE THINK SHES TALKING TO? Clearly there has been no training on customer care at this company and it really shows in all the previous reviews! In all my time working with people as a flight attendant I’ve never ever come across anyone more rude and disrespectful and unprofessional!

Secondly I attempted to make arrangements regarding the payment of my account and this RUDE woman was too busy treating me like absolute **** to even listen to me. If this doesn’t get handled I will most certainly make sure it does. I am a client at the end of the day and I don’t REALLY DO NOT appreciate being handled the way I was today! Thirdly to be disturbed the way I was at work no doubt. I’m absolutely disgusted and appalled at this! From a so called attorneys office. Disgraceful! Should be ashamed!