nK
nolitha K

1 reviews | Active since Mar 2014

23 Mar 2018, 09:41

Rude and unprofessional

I was called by one of your consultants this morning,to make payment arrangements. I politely told her that I am unemployed and can not make arrangements at the moment and she had the nerve to tell me to go look for a job. Train your consultants to be sensitive to our circumstances. She doesn't know the circumstances that forced to quit my job. And here she tells me to go look for a job.if she has one for me then she must give it to me. Her behaviour was very insensitive and rude,unprofessional and inappropriate. Her job is to collect money and not tell us to go look for jobs.

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Replies (2)
Easton-Berry Collections
Easton-Berry Collections's reply04 May 2018, 15:29
Official

Dear Sir/Madam

Kindly note, all our calls are recorded for your security as well as for quality control purposes. If this is the treatment you have received from our Firm then it is completely unacceptable. Please provide me with the details of the account you were contacted about so that I can listen to the recording and deal with the matter appropriately. We value your feedback and apologise for any inconvenience that may have been caused. I will revert as soon as I am able to investigate the matter.

Yours sincerely

Mr Naicker

Easton-Berry Collections
Easton-Berry Collections's reply14 May 2018, 19:37
Official

Good day

We refer to the above matter and advise that should you still require assistance in this regard, we will be happy to address any of your concerns. Kindly feel free to direct your contact details and ID number to ***

We await to hear from you.

Best Regards

Easton Berry Collection Complaints