Refusal to Provide Paid-Up Letter

recently finished paying off my account with Easton Berry Collections, but to my disappointment, they have refused to issue me my paid-up letter. This letter is very important as proof that my account is settled, yet despite several requests, I keep getting excuses and delays.

I feel that this is highly unprofessional and unfair. Customers should not have to struggle to receive documentation that rightfully belongs to them once payments are complete. I have fulfilled my side of the agreement by paying off the account in full, and I expect Easton Berry Collections to do the same by providing my paid-up letter without further delay.