1 reviews | Active since Nov 2019
REFUND FROM LAST YEAR SEPTEMBER
I have been requesting my REFUND from last year September the 7th
1. 7th September I sent an email with my bank statement attached 2. 14th September I was asked to send my bank statement, id copy 3. 14th September I did share everything that was requested 4. 30th September I did follow up email after not getting any help via calls i made 5. 02nd October I was told I will get my refund after 40 days 6. 11th November 58 days later still no refund 7. 15th December 76 days still no refund 8. 19th January 2021 I was requested to send same documents I share on the 14 September 2020 9. 25th January 2021 I was told I will get my refund end of the week, NO REFUND 10. 1st January 2021 I called again I was told i will get a call from finance NO CALL WAS MADE AND STILL NO REFUND 11. Today i called they requested my documents again.
what must i do to get MY MONEY BACK, i paid everything without any problem so why cant i get my money back ?
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We trust you are all well.
In terms of your request for a refund on the above account, we are investigating with our admin team as well as the refunds team as to why you have not yet been assisted with your request.
Apologies for the delay in this regard, but we will ensure that you are paid back the refund amount soonest.
Our complaints team will be keeping in touch with you personally to ensure you are assisted accordingly.
Kind Regards
The Easton Berry Collections Team
We trust you are all well.
In terms of your request for a refund on the above account, we are investigating with our admin team as well as the refunds team as to why you have not yet been assisted with your request.
Apologies for the delay in this regard, but we will ensure that you are paid back the refund amount soonest.
Our complaints team will be keeping in touch with you personally to ensure you are assisted accordingly.
Kind Regards
The Easton Berry Collections Team