JM
Jabulile M

1 reviews | Active since Feb 2025

01 Feb 2025, 13:20

Rain is *******

I have been paying Rain through you guys, after I paid off my debt, I never received a letter to confirm that I’ve paid off my debt. Rain then deducted money from my account, claiming I still owe. How? When I’ve been paying Rain through you?

0
Replies (2)
Easton-Berry Collections
Easton-Berry Collections's reply03 Feb 2025, 08:21
Official
Good day Jabulile M,

Thank you for affording us the opportunity to assist.
Please note the matter will be investigated and feedback provided shortly.

Kind Regards
Maheshree
Easton-Berry Collections Team
Easton-Berry Collections
Easton-Berry Collections's reply03 Feb 2025, 14:23
Official
Good day Jabulile Maboea, 
 
We kindly refer to inquiry and advise the account was handed over to our office for debt recovery on behalf of Rain since 17 April 2023
Our records reflect the account has been withdrawn from our office since 22 April 2024 as per Rain instruction. 
We confirm all payments received in respect of your account has been paid over to Rain.

Kindly be advised the account has not been administered by our office since withdrawal hence encourage you to contact Rain head office directly for assistance going forward.

Kind Regards
Maheshree
Easton-Berry Collections Team