Rain Account Cancellation

Dear Easton Berry Inc.,

I am writing to express my concern regarding a recent unauthorized debit from my account by Rain on November 1, 2024. Last year, I received a call from your team notifying me of an outstanding balance, which I promptly settled. Following this, I was assured that my Rain profile would be cancelled as of September 29, 2023.

It is therefore very troubling to see a debit app**** to my account over a year after receiving this confirmation of closure. I believe this may indicate an error in processing my cancellation, despite all required payments having been made in good faith.

Could you please investigate this issue urgently? I request a full refund of the recent charge, confirmation that my profile is indeed canceled, and assurance that no further debits will occur. I would also appreciate any information on why the promised cancellation was not fully executed, leading to this inconvenience.

Thank you for addressing this matter promptly. I look forward to your swift response. Kind regards

Joseph