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Nthabiseng R

1 reviews | Active since Oct 2017

09 Mar 2021, 08:37

POOR SERVICE, NO ANSWER, FAILURE TO GIVE PAID UP LETTER!!

I am tired of making calls and sending out emails to you regarding my paid up letter , its been over 4 moths trying with no response from the company.

Kindly send me my paid up letter for my Truworth account as I have paid up in October 2020 already!

0
Replies (5)
Easton-Berry Collections
Easton-Berry Collections's reply09 Mar 2021, 09:06
Official
Good day Nthabiseng R

Thank you for reaching out.

The settlement that you have done were not reflecting on our system, as this was done directly to the creditor.  We confirm that this has now been recorded on our system as well.

Our team have now arranged for the letter to be issued to you,

Best Regards
The Easton Berry Collections Team
NR
Nthabiseng R's update09 Mar 2021, 09:21
Reviewer Update
Thank you. How long will I have to wait?
Easton-Berry Collections
Easton-Berry Collections's reply09 Mar 2021, 09:56
Official
Good day Ntabiseng

This was already sent to you 09:03.  Kindly check your email.

Many Thanks
The Easton Berry Collections Team
NR
Nthabiseng R's update09 Mar 2021, 10:04
Reviewer Update
Thank you very much, I have received it.
Easton-Berry Collections
Easton-Berry Collections's reply09 Mar 2021, 10:24
Official
Not a problem, thank you Nthabiseng:)

All the best.