Poor service and incompetant staff

I got an sms to state that my RCS crefit card division has informed the credit bureau that my account is not paid and to please call them and qout a reference number they dont provide you with a contact number do you have to go look up their number to call them. When you the swichboard operator answers the phone foes not say whst company you reached when you ask what company this is she still can't tell just wants to know what you calling about when you quote the reference number you get put through to a person quote the refetence again and then get told by this person they cant assist you and that she would transfer you to the relevant person she tries with about 5 attempts and then just puts you through to an engaed tone you call again and ask the switch board operator to put you through to the corect department which is done then you get a peron who takes the reference number you quoted twice to her and confirms your nsme surname and account that you calling about so when youbask for assistance she then only tells you that she cant asdist you and takes your cell number and tells you thst she will get someone to call you back in a few moments it has now been a day and still no call back this company sounds like a **** and has incompetant people eorking their and this matter should also be reported to the debt collectors association as well really why bother threatning prople only to muck them around with staff that don't have any idea of what they doing and why should i pay a company that can't assist you as i wonder if my money will reach the client