Poor Service and Credit Reporting Issues

I am writing to formally express my dissatisfaction with the service provided by Easton-Berry Collections concerning my Mr. Price account, which was transferred to your company. I wish to highlight serious issues that have adversely affected my credit profile and overall well-being. On 25 February 2025, I fully settled my outstanding account with Mr. Price. Following this payment, I received a paid-up letter from Easton-Berry Collections as confirmation of the settlement. However, despite the full payment and the paid-up letter, my credit report continues to show negative listings attributed to Mr. Price. I have been informed by Mr. Price that they have not received the necessary confirmation or payment from Easton-Berry Collections, and as a result, my account status has not been updated with the credit bureaus. This situation is extremely concerning as these ongoing listings have a direct impact on my credit score and financial reputation. The lack of communication between Easton-Berry Collections and Mr. Price is causing undue stress and affecting my well-being. I respectfully request the following actions be taken immediately: 1. A full review of my account and payment details. 2. Prompt communication with Mr. Price to confirm receipt of payment. 3. Immediate correction of any inaccurate credit listings with the relevant credit bureaus. 4. A detailed explanation of the steps you will take to resolve this matter and prevent similar issues in the future.