AO
Alice O
1 reviews | Active since Oct 2014
09 Mar 2021, 07:57
Poor Service
Requested paid up letters for my American swiss and RCS Accounts which was paid up last year already . Was promised that it will be sent out in 7 days . Why did I have to phone to get it after I was told it would be sent after final payment was received. I need those letters urgently to get my debt review clearance certificate.
Helpful (0)
Replies (3)0
Replies (3)
Easton-Berry Collections's replyOfficial
09 Mar 2021, 08:46Good day Alice
We refer to your complaint and advise that our system reflects an email address for you starting with Arinaodendaal and this is where the paid up letter for the American Swiss account has already been sent to.
We notice from your complaint logged that you have a different email address sited which is what we will use when we resend the paid up letter to you today.
Kindly note that your RCS account was not handed over to our company after termination from debt review with Consumer Friend. You will have to consult RCS directly to determine which agency is now handling your account.
Best Regards
The Easton Berry Collections Team
We refer to your complaint and advise that our system reflects an email address for you starting with Arinaodendaal and this is where the paid up letter for the American Swiss account has already been sent to.
We notice from your complaint logged that you have a different email address sited which is what we will use when we resend the paid up letter to you today.
Kindly note that your RCS account was not handed over to our company after termination from debt review with Consumer Friend. You will have to consult RCS directly to determine which agency is now handling your account.
Best Regards
The Easton Berry Collections Team
Easton-Berry Collections's reply09 Mar 2021, 08:46
Official
Good day Alice
We refer to your complaint and advise that our system reflects an email address for you starting with Arinaodendaal and this is where the paid up letter for the American Swiss account has already been sent to.
We notice from your complaint logged that you have a different email address sited which is what we will use when we resend the paid up letter to you today.
Kindly note that your RCS account was not handed over to our company after termination from debt review with Consumer Friend. You will have to consult RCS directly to determine which agency is now handling your account.
Best Regards
The Easton Berry Collections Team
We refer to your complaint and advise that our system reflects an email address for you starting with Arinaodendaal and this is where the paid up letter for the American Swiss account has already been sent to.
We notice from your complaint logged that you have a different email address sited which is what we will use when we resend the paid up letter to you today.
Kindly note that your RCS account was not handed over to our company after termination from debt review with Consumer Friend. You will have to consult RCS directly to determine which agency is now handling your account.
Best Regards
The Easton Berry Collections Team
AO
Alice O's updateReviewer Update
09 Mar 2021, 09:24Thank you for your prompt response and rectifying the situation.
AO
Alice O's update09 Mar 2021, 09:24
Reviewer Update
Thank you for your prompt response and rectifying the situation.
Easton-Berry Collections's replyOfficial
09 Mar 2021, 10:11Hi Alice
It is only a pleasure to assist.
Best Regards
The Easton Berry Collections Team
It is only a pleasure to assist.
Best Regards
The Easton Berry Collections Team
Easton-Berry Collections's reply09 Mar 2021, 10:11
Official
Hi Alice
It is only a pleasure to assist.
Best Regards
The Easton Berry Collections Team
It is only a pleasure to assist.
Best Regards
The Easton Berry Collections Team