MS
Malesego S

1 reviews | Active since Aug 2018

10 Mar 2025, 11:30

Poor service

I would like to take this opportunity to share my experience with the service provided by Easton Berry Collections, particularly in relation to the efforts to obtain a paid-up letter for my account. Unfortunately, my experience has been far from satisfactory, and I feel it is important to highlight the issues I have encountered. One of the most significant issues I have faced with Easton Berry Collections is the lack of communication and responsiveness regarding my requests for a paid-up letter. Despite my efforts to reach out to the team, I have often found that my inquiries go unanswered or are met with delayed responses I have also experienced rude and unprofessional behavior from some of the consultants at Easton Berry Collections. During my interactions with the team, I have encountered individuals who were dismissive of my concerns and unwilling to engage in a constructive dialogue about the issues I was facing.

0
Replies (2)
Easton-Berry Collections
Easton-Berry Collections's reply10 Mar 2025, 15:40
Official
 
Dear Malesego S,

We hope this message finds you well. We have received your complaint and have assigned a dedicated agent to address your concerns promptly.

You can expect to receive feedback shortly.  We will keep you updated on the progress.

Warm Regards

Chantell
The Easton Berry Collections Team 

Easton-Berry Collections
Easton-Berry Collections's reply11 Mar 2025, 16:13
Official
 
Dear Malesego S,

We believe an agent has been in contact with you and you have been assisted with your paid up letter.

Warm Regards
Chantell
The Easton Berry Collections Team