Please explain charges added? Your telephone lines have been too busy to take my call.

I have an account handed over to EB, which I have been paying every month. I have requested a settlement balance which I immediately noticed was way out of line. On receipt of requested statement, it shows an entry: 2019/02/08 Capital Adjustment - TFG Correction Capital Adjustment TFG Correcting Capital with NUMIS R 400.00 I asked an explanation and was told: Please be advised that the Capital Adjustment is done as per client TFG. Seeing as it is impossible to get through telephonically, I hoping to get a response to my question: What is it for? TFG confirms they can no longer do anything as the account was handed over. So who gave the instruction and why? And why are you not reflecting my payment of 04/03/2019?

I am so fedup with this company and just want to pay the account and get it over and done with, but currently my account is R800 more than it should be with no explanation given.