Paid up letter struggle

I don't know why Mr price chose this Mickey mouse company to handle their collections firstly I contacted about my wife's account due to the fact that she is not very good with communication and she gave me permission to handle the affairs pertaining to this account after confirming with her via telephone communication the next time that I phoned they asked for permission again we are married in community of property and are both under the same debt review file secondly after I paid the outstanding balance on the account on the 20th of June and day confirmed that they got the payment on the 21st of June iPhone in to acquire a paid up letter when they told me it will take 7 to 10 days to issue this letter but the letter was only requested on the 25th asking why they told me that day had to wait for Monday to request this letter the 25th was on the Tuesday which is actually also my birthday so do they not work on a Friday thirdly after calling again on the first week of July I spoke to another consultant which told me now it will take seven to 21 working days after phoning again of the seven days to inquire about the progress of this request they taught me it will be seven to 14 working days but I must also send an email to their collections queries after sending a letter to regulation queries they informed me that it TAT ACCORDING TO THE EMAIL IS 7 TO 14 WORKING DAYS TODAY IS THE 8TH OF JULY WHICH MEANS IT'S 10 WORKING DAYS! Welcome to 2024 Easton Berry collections! Wake up!