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Luthando M

1 reviews | Active since Apr 2024

11 Apr 2024, 14:12

paid-up letter request

have been asking for my paid-up letter of an account that i have finished paying up 2017 but seem not to be getting any assistance. i have been calling them every day since Monday and all i get is empty promises that it will be escalated sent to me. poor service for a request of just a paid-up letter.

0
Replies (4)
Easton-Berry Collections
Easton-Berry Collections's reply11 Apr 2024, 14:36
Official
Dear Luthando M

We hope that you are in good health.

Our team will look into your matter urgently and arrange for you to be assisted.

We will keep you posted.

Best Regards
Chantell
The Easton Berry Collections Team
LM
Luthando M's update12 Apr 2024, 12:21
Reviewer Update
doing a follow up on the progress of my request, because it seems this is the only platform you respond to people quickly.
i really need this letter and my important stuff is being delayed because of this stupid letter.
can you pleeeeeease send the letter.
Easton-Berry Collections
Easton-Berry Collections's reply15 Apr 2024, 10:14
Official
Good day Luthando,

Hope you are well.

Please note we have directed a progress update to you via email.
We advise the matter will be tracked until resolved.

Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections
Easton-Berry Collections's reply15 Apr 2024, 13:59
Official
Good day Luthando,

Please note paid up letter has been issued to you a while ago.
We confirm inquiry is resolved.

Kind Regards
Maheshree
Easton Berry Collections Team