1 reviews | Active since Aug 2022
PAID UP LETTER
I was called by Easton Berry collection saying I’m owing my rain account. And we made an arrangement for the next day to pay a certain amount but instead I decided to pay it all in full and make an immediate payment. I was trying to clear my name as soon as possible. I was told that I will receive a paid up letter or certificate. Which I haven’t even received til this day. I am not happy. When I call their offices they always ask for my reference and ID number and transfer my call to the next agent but still not get assisted.
I’m told that the payment takes 5- 7 working days but I made an immediate payment plus it’s been weeks since I’ve made that payment. I call everyday but get zero assistance sometimes they even promise to call back but they don’t. I sent an email to them with the proof of my payment but still no reply.
I need this matter to be solved immediately and issue me with my paid letter immediately because I did everything this company asked me to do. But they haven’t done their part.
Thank you for your complaint.
Please note your query will be investigated and feedback provided shortly.
Kind Regards
Maheshree
Easton Berry Collections Team
Thank you for your complaint.
Please note your query will be investigated and feedback provided shortly.
Kind Regards
Maheshree
Easton Berry Collections Team
Hope you are well.
Please note we have investigated your query and advise our system reflects the team were working on the matter.
Upon receipt of your proof of payment it was determined the delay in payment allocation was due to an incorrect payment reference used.
We advise the payment has since been traced and allocated to your account accordingly.
We confirm the matter has been resolved with paid-up letter being issued to you.
Kind Regards
Maheshree
Easton Berry Collection Complaints
Hope you are well.
Please note we have investigated your query and advise our system reflects the team were working on the matter.
Upon receipt of your proof of payment it was determined the delay in payment allocation was due to an incorrect payment reference used.
We advise the payment has since been traced and allocated to your account accordingly.
We confirm the matter has been resolved with paid-up letter being issued to you.
Kind Regards
Maheshree
Easton Berry Collection Complaints
Yes I did receive the paid up letter. Thank you. But my rain account still have an outstanding. I call one of your agents her name is Phumelele on Friday which was a day after I got my paid up letter. I asked her what is it that still needs to be done after receiving the letter. She said from my side there is nothing but from the company’s side you guys have to update my account with rain because I’ve paid that outstanding amount.
She promised me that mid day on Monday which was yesterday, my rain account will be updated it won’t still be showing that I’m owing. But to my surprise I just checked now and nothing is updated, it’s still showing that I’m still owe that amount that I paid.
Yes I did receive the paid up letter. Thank you. But my rain account still have an outstanding. I call one of your agents her name is Phumelele on Friday which was a day after I got my paid up letter. I asked her what is it that still needs to be done after receiving the letter. She said from my side there is nothing but from the company’s side you guys have to update my account with rain because I’ve paid that outstanding amount.
She promised me that mid day on Monday which was yesterday, my rain account will be updated it won’t still be showing that I’m owing. But to my surprise I just checked now and nothing is updated, it’s still showing that I’m still owe that amount that I paid.
Thank you for the message herein.
Please note as per telecom, we confirm your account is updated to paid-up on our system.
We advise we will liaise with head office to update their system accordingly.
Further note as explained credit bureau updates are done by the Credit provider and usually takes between 21 to 30 business days to be complete.
Kind Regards
Maheshree
Easton Berry Collections Team
Thank you for the message herein.
Please note as per telecom, we confirm your account is updated to paid-up on our system.
We advise we will liaise with head office to update their system accordingly.
Further note as explained credit bureau updates are done by the Credit provider and usually takes between 21 to 30 business days to be complete.
Kind Regards
Maheshree
Easton Berry Collections Team