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Cecilia M

1 reviews | Active since Aug 2023

29 Aug 2023, 16:05

Paid up letter

Hi I paid my RCS account in full on the 5th of June 2023. I did send proof of payment like they have asked. I have send numerous emails asking for paid up letter but no respond

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Replies (4)
Easton-Berry Collections
Easton-Berry Collections's reply29 Aug 2023, 16:56
Official
Dear Cecilia

Thank you for your complaint.

Our team will look into your matter and feedback will be supp**** soonest.

Best Regards
Chantell
The Easton Berry Collections Team
CM
Cecilia M's update01 Sept 2023, 09:57
Reviewer Update
Still waiting for paid up letter as RCS is calling me for payment
Easton-Berry Collections
Easton-Berry Collections's reply01 Sept 2023, 11:55
Official
Good day Cecilia,

Trust you are well.

Please note your account was settled with a discount settlement as per our system.
Kindly be advised we are liaising with head office to write off the discount portion on their system to enable updating of the account.

We confirm an urgent follow-up has been escalated and feedback will be provided soonest.

Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections
Easton-Berry Collections's reply11 Sept 2023, 11:36
Official
Good day Cecilia,

Hope you are well.

Please note your account has been updated to paid up on client system.
We confirm paid up letter has been issued to you and inquiry herein resolved.

Kind Regards
Maheshree
Easton Berry Collections Team