SN
Sikelela N
1 reviews | Active since Jan 2021
19 Jan 2021, 16:40
PAID UP LETTER
Hi I am waiting for paid up letter for my Old mutual account. I have been waiting for my paid up letter since November. When I call they said my account is closed. When I send emails no response. Please help me I really need this paid up letter.
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Easton-Berry Collections's replyOfficial
19 Jan 2021, 23:50Good day
We acknowledge receipt of your complaint and confirm the payment done in settlement of the account does reflect, however because a discounted settlement was offered to you in settlement, the account is still reflecting the discounted portion as a balance.
The team have referred the matter to head office for the write off of this balance and will be able to issue the paid up letter before close of business tomorrow..
Our team will also be keeping in touch with you via email to finalize the matter.
Kind Regards
The Easton Berry Collections Team
We acknowledge receipt of your complaint and confirm the payment done in settlement of the account does reflect, however because a discounted settlement was offered to you in settlement, the account is still reflecting the discounted portion as a balance.
The team have referred the matter to head office for the write off of this balance and will be able to issue the paid up letter before close of business tomorrow..
Our team will also be keeping in touch with you via email to finalize the matter.
Kind Regards
The Easton Berry Collections Team
Easton-Berry Collections's reply19 Jan 2021, 23:50
Official
Good day
We acknowledge receipt of your complaint and confirm the payment done in settlement of the account does reflect, however because a discounted settlement was offered to you in settlement, the account is still reflecting the discounted portion as a balance.
The team have referred the matter to head office for the write off of this balance and will be able to issue the paid up letter before close of business tomorrow..
Our team will also be keeping in touch with you via email to finalize the matter.
Kind Regards
The Easton Berry Collections Team
We acknowledge receipt of your complaint and confirm the payment done in settlement of the account does reflect, however because a discounted settlement was offered to you in settlement, the account is still reflecting the discounted portion as a balance.
The team have referred the matter to head office for the write off of this balance and will be able to issue the paid up letter before close of business tomorrow..
Our team will also be keeping in touch with you via email to finalize the matter.
Kind Regards
The Easton Berry Collections Team