MR
Muphulusi R
1 reviews | Active since Jun 2021
18 Apr 2023, 20:26
Paid up letter as I have paid up all parties
I received a call from easton berry collections saying I owe rain certain amount, I called rain and paid rain in full the very same day then when I call easton berrry collectiins they say there's additional costs that incurred when they receive the info from rain , which I managed to pay instantly and now I request my paid up letter as all parties have been paid and I have consolidated all the debt
Helpful (0)
Replies (6)0
Replies (6)
Easton-Berry Collections's replyOfficial
19 Apr 2023, 10:16Good day Muphulusi
Thank you for your complaint which is well received.
Please note we are investigating the matter and have directed a mail to you offline in this regard.
Kind Regards
Maheshree
Easton Berry Collections Team
Thank you for your complaint which is well received.
Please note we are investigating the matter and have directed a mail to you offline in this regard.
Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections's reply19 Apr 2023, 10:16
Official
Good day Muphulusi
Thank you for your complaint which is well received.
Please note we are investigating the matter and have directed a mail to you offline in this regard.
Kind Regards
Maheshree
Easton Berry Collections Team
Thank you for your complaint which is well received.
Please note we are investigating the matter and have directed a mail to you offline in this regard.
Kind Regards
Maheshree
Easton Berry Collections Team
MR
Muphulusi R's updateReviewer Update
19 Apr 2023, 12:39I have emailed all parties, even rain confirmed receding the payment I don't understand wat is taking too long as there's no clear communication
MR
Muphulusi R's update19 Apr 2023, 12:39
Reviewer Update
I have emailed all parties, even rain confirmed receding the payment I don't understand wat is taking too long as there's no clear communication
Easton-Berry Collections's replyOfficial
19 Apr 2023, 13:03Good day Muphulusi
Thank you for correspondence which is noted.
Please note we have escalated the matter to our internal team for processing.
Kind Regards
Maheshree
Easton Berry Collections Team
Thank you for correspondence which is noted.
Please note we have escalated the matter to our internal team for processing.
Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections's reply19 Apr 2023, 13:03
Official
Good day Muphulusi
Thank you for correspondence which is noted.
Please note we have escalated the matter to our internal team for processing.
Kind Regards
Maheshree
Easton Berry Collections Team
Thank you for correspondence which is noted.
Please note we have escalated the matter to our internal team for processing.
Kind Regards
Maheshree
Easton Berry Collections Team
MR
Muphulusi R's updateReviewer Update
21 Apr 2023, 08:59Good day
I have been waiting for the outcome as there's no communication and rain confirmed allocating the money I paid to my profile, I called the call center and they claim there was never any payment made including the one I paid for your admin and handling costs ,
All I need was a paid up letter and due diligence
There's alot that's not communicated here. I need the paid up letter as I had done wats required
I have been waiting for the outcome as there's no communication and rain confirmed allocating the money I paid to my profile, I called the call center and they claim there was never any payment made including the one I paid for your admin and handling costs ,
All I need was a paid up letter and due diligence
There's alot that's not communicated here. I need the paid up letter as I had done wats required
MR
Muphulusi R's update21 Apr 2023, 08:59
Reviewer Update
Good day
I have been waiting for the outcome as there's no communication and rain confirmed allocating the money I paid to my profile, I called the call center and they claim there was never any payment made including the one I paid for your admin and handling costs ,
All I need was a paid up letter and due diligence
There's alot that's not communicated here. I need the paid up letter as I had done wats required
I have been waiting for the outcome as there's no communication and rain confirmed allocating the money I paid to my profile, I called the call center and they claim there was never any payment made including the one I paid for your admin and handling costs ,
All I need was a paid up letter and due diligence
There's alot that's not communicated here. I need the paid up letter as I had done wats required
Easton-Berry Collections's replyOfficial
21 Apr 2023, 09:37Good day Muphulusi
Thank you for your message.
Please note we have responded to your email earlier advising due to payment being made directly to Rain, there will be a delay in payment allocation on our system as the agency.
Kindly be advised we are working on the matter and will provide you with progress updates as mentioned before.
We assure you we are handling your query with the utmost priority.
Kind Regards
Maheshree
Easton Berry Collections Team
Thank you for your message.
Please note we have responded to your email earlier advising due to payment being made directly to Rain, there will be a delay in payment allocation on our system as the agency.
Kindly be advised we are working on the matter and will provide you with progress updates as mentioned before.
We assure you we are handling your query with the utmost priority.
Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections's reply21 Apr 2023, 09:37
Official
Good day Muphulusi
Thank you for your message.
Please note we have responded to your email earlier advising due to payment being made directly to Rain, there will be a delay in payment allocation on our system as the agency.
Kindly be advised we are working on the matter and will provide you with progress updates as mentioned before.
We assure you we are handling your query with the utmost priority.
Kind Regards
Maheshree
Easton Berry Collections Team
Thank you for your message.
Please note we have responded to your email earlier advising due to payment being made directly to Rain, there will be a delay in payment allocation on our system as the agency.
Kindly be advised we are working on the matter and will provide you with progress updates as mentioned before.
We assure you we are handling your query with the utmost priority.
Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections's replyOfficial
10 May 2023, 14:24Good day Muphulusi
Thank you for your patience.
Please note payment has been allocated to your account.
Kindly be advised account is updated to paid-up on our system and paid-up letter issued to you in this regard.
We confirm this matter is resolved.
Kind Regards
Maheshree
Easton Berry Collections Team
Thank you for your patience.
Please note payment has been allocated to your account.
Kindly be advised account is updated to paid-up on our system and paid-up letter issued to you in this regard.
We confirm this matter is resolved.
Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections's reply10 May 2023, 14:24
Official
Good day Muphulusi
Thank you for your patience.
Please note payment has been allocated to your account.
Kindly be advised account is updated to paid-up on our system and paid-up letter issued to you in this regard.
We confirm this matter is resolved.
Kind Regards
Maheshree
Easton Berry Collections Team
Thank you for your patience.
Please note payment has been allocated to your account.
Kindly be advised account is updated to paid-up on our system and paid-up letter issued to you in this regard.
We confirm this matter is resolved.
Kind Regards
Maheshree
Easton Berry Collections Team