AM
Andrew M
1 reviews | Active since Sept 2020
23 Sept 2020, 21:31
Paid up letter
I am struggling to get a paid up letter as I need it, I have try with all my money to settle account as they where calling me all day long now that I have paid it so much, I even contacted the truewoths legal department to see why they haven't given the Easton berry the go ahead to issue a pay up letter for me, on theirs records I did pay as I got discount but at truworths still has some default can you guys please help me how can I go forward with this.
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Replies (3)
Easton-Berry Collections's replyOfficial
25 Sept 2020, 07:08Good day Andrew M
We refer to your complaint and advise that you were offered a discounted settlement in terms of the Truworths account.
After you have made the payment to settle the account, and pay over was done to Truworths from our side, the discounted portion still needed to be written off in order for your account to reflect zero.
After the process is complete, we are able to supply you with the said paid up letter. Our offices have arranged for you to be assisted accordingly.
Kind Regards
The Easton Berry Collections Team
We refer to your complaint and advise that you were offered a discounted settlement in terms of the Truworths account.
After you have made the payment to settle the account, and pay over was done to Truworths from our side, the discounted portion still needed to be written off in order for your account to reflect zero.
After the process is complete, we are able to supply you with the said paid up letter. Our offices have arranged for you to be assisted accordingly.
Kind Regards
The Easton Berry Collections Team
Easton-Berry Collections's reply25 Sept 2020, 07:08
Official
Good day Andrew M
We refer to your complaint and advise that you were offered a discounted settlement in terms of the Truworths account.
After you have made the payment to settle the account, and pay over was done to Truworths from our side, the discounted portion still needed to be written off in order for your account to reflect zero.
After the process is complete, we are able to supply you with the said paid up letter. Our offices have arranged for you to be assisted accordingly.
Kind Regards
The Easton Berry Collections Team
We refer to your complaint and advise that you were offered a discounted settlement in terms of the Truworths account.
After you have made the payment to settle the account, and pay over was done to Truworths from our side, the discounted portion still needed to be written off in order for your account to reflect zero.
After the process is complete, we are able to supply you with the said paid up letter. Our offices have arranged for you to be assisted accordingly.
Kind Regards
The Easton Berry Collections Team
AM
Andrew M's updateReviewer Update
13 Oct 2020, 10:24Thanks so much Hello Peter my issue was resolved speedily, got reached out and they did everything all I needed.
Thanks so much
Thanks so much
AM
Andrew M's update13 Oct 2020, 10:24
Reviewer Update
Thanks so much Hello Peter my issue was resolved speedily, got reached out and they did everything all I needed.
Thanks so much
Thanks so much
Easton-Berry Collections's replyOfficial
13 Oct 2020, 11:17Thank you Andrew
Easton-Berry Collections's reply13 Oct 2020, 11:17
Official
Thank you Andrew