CW
Charmaine W
1 reviews | Active since Feb 2013
09 Feb 2024, 11:29
Paid Up Letter
So today the 09/02/2023 i called these people to ask for a paid up letter for my Mr. Price account and every time i call the people there drops my call while speaking to them i have made 4 calls to them. So on the 05/02/2024 i did a pmnt as per there settlement letter and i have emailed it through on the same day. This lady told me that i must wait 14days for paid up letter and they never received my proof of payment. Just because i forgot to put the refe no. on the proof of payment but i have included it when i send it through via email.
Helpful (0)
Replies (7)0
Replies (7)
Easton-Berry Collections's replyOfficial
09 Feb 2024, 12:53Good day Charmaine,
Hope you are well.
Please note we are not in receipt of proof of payment for your account.
Kindly be advised we have emailed you offline requesting the same to enable assistance.
We await the proof of payment reflecting target detail to enable assistance.,
Kind Regards
Maheshree
Easton Berry Collections Team
Hope you are well.
Please note we are not in receipt of proof of payment for your account.
Kindly be advised we have emailed you offline requesting the same to enable assistance.
We await the proof of payment reflecting target detail to enable assistance.,
Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections's reply09 Feb 2024, 12:53
Official
Good day Charmaine,
Hope you are well.
Please note we are not in receipt of proof of payment for your account.
Kindly be advised we have emailed you offline requesting the same to enable assistance.
We await the proof of payment reflecting target detail to enable assistance.,
Kind Regards
Maheshree
Easton Berry Collections Team
Hope you are well.
Please note we are not in receipt of proof of payment for your account.
Kindly be advised we have emailed you offline requesting the same to enable assistance.
We await the proof of payment reflecting target detail to enable assistance.,
Kind Regards
Maheshree
Easton Berry Collections Team
CW
Charmaine W's updateReviewer Update
09 Feb 2024, 13:01I have send proof of payment and rep**** to your email
CW
Charmaine W's update09 Feb 2024, 13:01
Reviewer Update
I have send proof of payment and rep**** to your email
Easton-Berry Collections's replyOfficial
09 Feb 2024, 13:10Good day Charmaine,
Thank you for proof of payment.
Please note we have directed the same to our finance team to assist.
We identified you used your name as reference instead of the "MRP-Reference" as advised hence payment did not allocate automatically.
Kindly note the time frame for your paid up letter is once again is 7 to 14 days from today.
Unfortunately the delay is due to delay in allocation in respect of incorrect reference used.
The team has to await payment allocation and payover to our client before a letter can be issued.
We will aspire to keep you on the progress updates until the matter is resolved.
Kind Regards
Maheshree
Easton Berry Collections Team
Thank you for proof of payment.
Please note we have directed the same to our finance team to assist.
We identified you used your name as reference instead of the "MRP-Reference" as advised hence payment did not allocate automatically.
Kindly note the time frame for your paid up letter is once again is 7 to 14 days from today.
Unfortunately the delay is due to delay in allocation in respect of incorrect reference used.
The team has to await payment allocation and payover to our client before a letter can be issued.
We will aspire to keep you on the progress updates until the matter is resolved.
Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections's reply09 Feb 2024, 13:10
Official
Good day Charmaine,
Thank you for proof of payment.
Please note we have directed the same to our finance team to assist.
We identified you used your name as reference instead of the "MRP-Reference" as advised hence payment did not allocate automatically.
Kindly note the time frame for your paid up letter is once again is 7 to 14 days from today.
Unfortunately the delay is due to delay in allocation in respect of incorrect reference used.
The team has to await payment allocation and payover to our client before a letter can be issued.
We will aspire to keep you on the progress updates until the matter is resolved.
Kind Regards
Maheshree
Easton Berry Collections Team
Thank you for proof of payment.
Please note we have directed the same to our finance team to assist.
We identified you used your name as reference instead of the "MRP-Reference" as advised hence payment did not allocate automatically.
Kindly note the time frame for your paid up letter is once again is 7 to 14 days from today.
Unfortunately the delay is due to delay in allocation in respect of incorrect reference used.
The team has to await payment allocation and payover to our client before a letter can be issued.
We will aspire to keep you on the progress updates until the matter is resolved.
Kind Regards
Maheshree
Easton Berry Collections Team
CW
Charmaine W's updateReviewer Update
09 Feb 2024, 13:21Just because i forgot to change the reference on my bank to your reference number i have to wait 14 days because your people are *********** to do allocations from a bank statement and proof of payment sent.
CW
Charmaine W's update09 Feb 2024, 13:21
Reviewer Update
Just because i forgot to change the reference on my bank to your reference number i have to wait 14 days because your people are *********** to do allocations from a bank statement and proof of payment sent.
Easton-Berry Collections's replyOfficial
09 Feb 2024, 13:43Good day Charmaine,
Please note the payment has been allocated a while ago as per feedback from our finance team.
Kindly be advised the next step is for payment to be paid to the credit provider.
Once payment is updated on client system and confirmation is receipted that the account is paid up, we will be able to issue the paid up letter to you.
We have advised your matter is being treated with utmost priority and progress updates will be provided until matter is resolved.
Kind Regards
Maheshree
Easton Berry Collections Team
Please note the payment has been allocated a while ago as per feedback from our finance team.
Kindly be advised the next step is for payment to be paid to the credit provider.
Once payment is updated on client system and confirmation is receipted that the account is paid up, we will be able to issue the paid up letter to you.
We have advised your matter is being treated with utmost priority and progress updates will be provided until matter is resolved.
Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections's reply09 Feb 2024, 13:43
Official
Good day Charmaine,
Please note the payment has been allocated a while ago as per feedback from our finance team.
Kindly be advised the next step is for payment to be paid to the credit provider.
Once payment is updated on client system and confirmation is receipted that the account is paid up, we will be able to issue the paid up letter to you.
We have advised your matter is being treated with utmost priority and progress updates will be provided until matter is resolved.
Kind Regards
Maheshree
Easton Berry Collections Team
Please note the payment has been allocated a while ago as per feedback from our finance team.
Kindly be advised the next step is for payment to be paid to the credit provider.
Once payment is updated on client system and confirmation is receipted that the account is paid up, we will be able to issue the paid up letter to you.
We have advised your matter is being treated with utmost priority and progress updates will be provided until matter is resolved.
Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections's replyOfficial
14 Feb 2024, 14:28Good day Charmaine,
Hope you are well.
Please note paid up confirmation has been receipted.
We confirm paid up letter has been issued to you awhile ago.
Kindly be advised matter herein is resolved.
Kind Regards
Maheshree
Easton Berry Collections Team
Hope you are well.
Please note paid up confirmation has been receipted.
We confirm paid up letter has been issued to you awhile ago.
Kindly be advised matter herein is resolved.
Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections's reply14 Feb 2024, 14:28
Official
Good day Charmaine,
Hope you are well.
Please note paid up confirmation has been receipted.
We confirm paid up letter has been issued to you awhile ago.
Kindly be advised matter herein is resolved.
Kind Regards
Maheshree
Easton Berry Collections Team
Hope you are well.
Please note paid up confirmation has been receipted.
We confirm paid up letter has been issued to you awhile ago.
Kindly be advised matter herein is resolved.
Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections's replyOfficial
14 Feb 2024, 14:28Good day Charmaine,
Hope you are well.
Please note paid up confirmation has been receipted.
We confirm paid up letter has been issued to you awhile ago.
Kindly be advised matter herein is resolved.
Kind Regards
Maheshree
Easton Berry Collections Team
Hope you are well.
Please note paid up confirmation has been receipted.
We confirm paid up letter has been issued to you awhile ago.
Kindly be advised matter herein is resolved.
Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections's reply14 Feb 2024, 14:28
Official
Good day Charmaine,
Hope you are well.
Please note paid up confirmation has been receipted.
We confirm paid up letter has been issued to you awhile ago.
Kindly be advised matter herein is resolved.
Kind Regards
Maheshree
Easton Berry Collections Team
Hope you are well.
Please note paid up confirmation has been receipted.
We confirm paid up letter has been issued to you awhile ago.
Kindly be advised matter herein is resolved.
Kind Regards
Maheshree
Easton Berry Collections Team