MD
Mziwethu D
1 reviews | Active since Aug 2023
16 Aug 2023, 06:58
Paid Up Letter
I have paid my RCS account in full over a month ago.
I have emailed Easton-Berry last week requesting a paid up letter and made calls (in which they confirm my account is paid up) but I still have not received my paid up letter and I was told the turn around time is 2 working days
Helpful (0)
Replies (4)0
Replies (4)
Easton-Berry Collections's replyOfficial
16 Aug 2023, 08:21Good day Mziwethu
Trust you are well.
We acknowledge your complaint and confirm your account has been updated to paid up on our system.
Please note our system reflects your account has been settled with a settlement discount offer.
In light of the discounted offer, we are in the process of liaising with head office for confirmation that the discount portion has been written off.
We advise we are not in receipt of feedback at present hence the delay for issuance of paid up letter.
Kindly be advised an urgent follow-up will be escalated in this regard.
Kind Regards
Maheshree
Easton Berry Collections Team
Trust you are well.
We acknowledge your complaint and confirm your account has been updated to paid up on our system.
Please note our system reflects your account has been settled with a settlement discount offer.
In light of the discounted offer, we are in the process of liaising with head office for confirmation that the discount portion has been written off.
We advise we are not in receipt of feedback at present hence the delay for issuance of paid up letter.
Kindly be advised an urgent follow-up will be escalated in this regard.
Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections's reply16 Aug 2023, 08:21
Official
Good day Mziwethu
Trust you are well.
We acknowledge your complaint and confirm your account has been updated to paid up on our system.
Please note our system reflects your account has been settled with a settlement discount offer.
In light of the discounted offer, we are in the process of liaising with head office for confirmation that the discount portion has been written off.
We advise we are not in receipt of feedback at present hence the delay for issuance of paid up letter.
Kindly be advised an urgent follow-up will be escalated in this regard.
Kind Regards
Maheshree
Easton Berry Collections Team
Trust you are well.
We acknowledge your complaint and confirm your account has been updated to paid up on our system.
Please note our system reflects your account has been settled with a settlement discount offer.
In light of the discounted offer, we are in the process of liaising with head office for confirmation that the discount portion has been written off.
We advise we are not in receipt of feedback at present hence the delay for issuance of paid up letter.
Kindly be advised an urgent follow-up will be escalated in this regard.
Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections's replyOfficial
23 Aug 2023, 15:30Good day Mziwethu,
Hope you are well.
Please note we have received feedback from client confirming your account is indeed settled.
We confirm paid up letter has been issued and matter resolved.
Kind Regards
Maheshree
Easton Berry Collections Team
Hope you are well.
Please note we have received feedback from client confirming your account is indeed settled.
We confirm paid up letter has been issued and matter resolved.
Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections's reply23 Aug 2023, 15:30
Official
Good day Mziwethu,
Hope you are well.
Please note we have received feedback from client confirming your account is indeed settled.
We confirm paid up letter has been issued and matter resolved.
Kind Regards
Maheshree
Easton Berry Collections Team
Hope you are well.
Please note we have received feedback from client confirming your account is indeed settled.
We confirm paid up letter has been issued and matter resolved.
Kind Regards
Maheshree
Easton Berry Collections Team
MD
Mziwethu D's updateReviewer Update
25 Aug 2023, 12:17 Good day,
Paid up letter has been received. Thank you.
But in future this kind of thing shouldn't be happening, especially with a company of this magnitude that deals with people's financial freedom and the fact that I had to post on Hellopeter to get a prompt response doesn't sit well.
All customers should be receiving the same level of service I received after posting on this platform at all times. Easton Berry needs to actually inform all members of the processes going on to ensure our peace of mind. We receive multiple calls on the daily when we need to pay but once we have paid our emails go unanswered and that needs to change.
With that being said, thank you.
Paid up letter has been received. Thank you.
But in future this kind of thing shouldn't be happening, especially with a company of this magnitude that deals with people's financial freedom and the fact that I had to post on Hellopeter to get a prompt response doesn't sit well.
All customers should be receiving the same level of service I received after posting on this platform at all times. Easton Berry needs to actually inform all members of the processes going on to ensure our peace of mind. We receive multiple calls on the daily when we need to pay but once we have paid our emails go unanswered and that needs to change.
With that being said, thank you.
MD
Mziwethu D's update25 Aug 2023, 12:17
Reviewer Update
Good day,
Paid up letter has been received. Thank you.
But in future this kind of thing shouldn't be happening, especially with a company of this magnitude that deals with people's financial freedom and the fact that I had to post on Hellopeter to get a prompt response doesn't sit well.
All customers should be receiving the same level of service I received after posting on this platform at all times. Easton Berry needs to actually inform all members of the processes going on to ensure our peace of mind. We receive multiple calls on the daily when we need to pay but once we have paid our emails go unanswered and that needs to change.
With that being said, thank you.
Paid up letter has been received. Thank you.
But in future this kind of thing shouldn't be happening, especially with a company of this magnitude that deals with people's financial freedom and the fact that I had to post on Hellopeter to get a prompt response doesn't sit well.
All customers should be receiving the same level of service I received after posting on this platform at all times. Easton Berry needs to actually inform all members of the processes going on to ensure our peace of mind. We receive multiple calls on the daily when we need to pay but once we have paid our emails go unanswered and that needs to change.
With that being said, thank you.
Easton-Berry Collections's replyOfficial
25 Aug 2023, 12:42Good day Mziwethu,
Thank you for the feedback which is acknowledged.
We are glad you have been assisted and do apologize for the delay.
Have a great day further.
Kind Regards
Maheshree
Easton Berry Collections
Thank you for the feedback which is acknowledged.
We are glad you have been assisted and do apologize for the delay.
Have a great day further.
Kind Regards
Maheshree
Easton Berry Collections
Easton-Berry Collections's reply25 Aug 2023, 12:42
Official
Good day Mziwethu,
Thank you for the feedback which is acknowledged.
We are glad you have been assisted and do apologize for the delay.
Have a great day further.
Kind Regards
Maheshree
Easton Berry Collections
Thank you for the feedback which is acknowledged.
We are glad you have been assisted and do apologize for the delay.
Have a great day further.
Kind Regards
Maheshree
Easton Berry Collections