1 reviews | Active since Mar 2020
Not giving up to Bad Service
I have found them to be most ***********.. I was handed over to them because of a Debt Review Company, that did not pay my monies over to them. I have been trying to get a Detailed statement from them, from the Supplier, since November 2018. In February 2020, I again requested this information and to date have received nothing. I am trying to contact anyone in their offices, to assist me with this, but to no avail. I have also found out that my Protection Policy for this supplier was cancelled, without my knowledge. During this time, no-one has even tried to contact me. Honestly their service is shocking to say the least. However they have not heard the last of me. This will be taken further. Not afraid of Covid and definitely not afraid of "*********** Staff:.
We refer to your complaint and confirm that your Sanlam Loan account under Direct Axis was administered with our company since January 2019, however our client Direct Axis has taken the file back from us and we no longer authorized to administer the account.
Our offices will communicate with you offline in order to supply you with the creditor's/suppliers details so that you may liaise with them directly to enquire which agency they since have handed your account over to. The said agency will be able to assist you with whatever you require on your account, including statements.
Please do not direct any requests to our offices, as the account is not with us.
Best Regards
The Easton Berry Collections Team
We refer to your complaint and confirm that your Sanlam Loan account under Direct Axis was administered with our company since January 2019, however our client Direct Axis has taken the file back from us and we no longer authorized to administer the account.
Our offices will communicate with you offline in order to supply you with the creditor's/suppliers details so that you may liaise with them directly to enquire which agency they since have handed your account over to. The said agency will be able to assist you with whatever you require on your account, including statements.
Please do not direct any requests to our offices, as the account is not with us.
Best Regards
The Easton Berry Collections Team