Not getting any feedback from November 2017 - Keeps on saying the query will be escalated.

I has an arrangement with Easton Berry from March 2014 for the amount of R400.00 which I paid up until September 2017. I called in the beginning of the year wanted to know when the account was paid up and I could not remember if the person I spoke to at that time told me it will be the end of October 2017 or November 2017. I called again in the beginning of October 2017 just to make sure but was told that my account is not with you guys and I must call Foschini to find out where the account is. The email that I received back from them was saying that according to their knowledge the account is with Easton Berry. I called them this morning the enquire again and I was told my account is paid off and I am on a 0.00 balance and they said the account was paid off in April 2016.

I called Easton Berry directly afterward and spoke to Philemon who was able to assist me, he say the account is also closed on your side but can only see payment that I have made up until January 2017. He also say that however the account is closed on your side there is still and outstanding amount showing. Please can this be followed up with Foschini and my money that I have paid from the time the account has been closed paid back to me. I would also like a settlement letter. Attached is a payment history from my Internet banking however it is only going back to December 2016 but I am sure I will be able to get the other payments from the bank. I have never skipped on payment from March 2017. I logged this query on the 10th November 2017 and till today had no feedback at all - they keep on saying it will be escalated but no feedback till now