DT
Danie T
1 reviews | Active since Aug 2012
09 Oct 2020, 10:24
Non stop harassment from Easton-Berry
Easton-Berry is continually harassing me. I am getting between 5 and 9 calls a day from Easton-Berry with regards to various accounts which is currently part of a debt review process. Easton-Berry do not want to understand that the account is under debt review, and calling me to make some sort of payment arrangement is *******'s. Documentation was sent several times to Easton-Berry which shows them that I am under debt review, however Easton-Berry ignores the court mandated order and decided by themselves that they can contact and harass me non stop. I tried to make contract with a manager to resolve this matter peacefully, however Easton-Berry refuses me access to a manager. I have blocked over 10 numbers from Easton-Berry on my phone, however each day Easton-Berry calls from a new number.
I am now forced to open a case at the Debt collection counsel and NCR.
Helpful (0)
Replies (5)0
Replies (5)
Easton-Berry Collections's replyOfficial
09 Oct 2020, 12:09Good day Danie
We refer to your complaint and can confirm that your account has been removed off debt review due to it being in a default of the court order arrangement.
The account did not receive any payment since 03.04.2020 while under debt review and was recorded as a default listed by 11.09.2020 and handed over to Easton Berry Collections. This is the reason the account is currently with Easton Berry Collections.
We will have the manager get in contact with you to discuss the matter further.
Kind Regards
The Easton Berry Collections Team
We refer to your complaint and can confirm that your account has been removed off debt review due to it being in a default of the court order arrangement.
The account did not receive any payment since 03.04.2020 while under debt review and was recorded as a default listed by 11.09.2020 and handed over to Easton Berry Collections. This is the reason the account is currently with Easton Berry Collections.
We will have the manager get in contact with you to discuss the matter further.
Kind Regards
The Easton Berry Collections Team
Easton-Berry Collections's reply09 Oct 2020, 12:09
Official
Good day Danie
We refer to your complaint and can confirm that your account has been removed off debt review due to it being in a default of the court order arrangement.
The account did not receive any payment since 03.04.2020 while under debt review and was recorded as a default listed by 11.09.2020 and handed over to Easton Berry Collections. This is the reason the account is currently with Easton Berry Collections.
We will have the manager get in contact with you to discuss the matter further.
Kind Regards
The Easton Berry Collections Team
We refer to your complaint and can confirm that your account has been removed off debt review due to it being in a default of the court order arrangement.
The account did not receive any payment since 03.04.2020 while under debt review and was recorded as a default listed by 11.09.2020 and handed over to Easton Berry Collections. This is the reason the account is currently with Easton Berry Collections.
We will have the manager get in contact with you to discuss the matter further.
Kind Regards
The Easton Berry Collections Team
DT
Danie T's updateReviewer Update
09 Oct 2020, 13:05At the time of lockdown my debt councilor issued a section 17(3) to the creditor with supporting documents which proof that I was severely effected by lockdown.
So basically the creditor terminated the debt review process, because the creditor expected payment from a person who did not even earn a salary? Now Easton Berry finds it well to harass me and my family, because of the ********* behavior of your client? It says a lot of your morals.
Please continue to call my family and my previous employer. This will come handy with my complaint against you at the Debt Collectors Council as you are clearly not following the rules.
So basically the creditor terminated the debt review process, because the creditor expected payment from a person who did not even earn a salary? Now Easton Berry finds it well to harass me and my family, because of the ********* behavior of your client? It says a lot of your morals.
Please continue to call my family and my previous employer. This will come handy with my complaint against you at the Debt Collectors Council as you are clearly not following the rules.
DT
Danie T's update09 Oct 2020, 13:05
Reviewer Update
At the time of lockdown my debt councilor issued a section 17(3) to the creditor with supporting documents which proof that I was severely effected by lockdown.
So basically the creditor terminated the debt review process, because the creditor expected payment from a person who did not even earn a salary? Now Easton Berry finds it well to harass me and my family, because of the ********* behavior of your client? It says a lot of your morals.
Please continue to call my family and my previous employer. This will come handy with my complaint against you at the Debt Collectors Council as you are clearly not following the rules.
So basically the creditor terminated the debt review process, because the creditor expected payment from a person who did not even earn a salary? Now Easton Berry finds it well to harass me and my family, because of the ********* behavior of your client? It says a lot of your morals.
Please continue to call my family and my previous employer. This will come handy with my complaint against you at the Debt Collectors Council as you are clearly not following the rules.
Easton-Berry Collections's replyOfficial
09 Oct 2020, 23:35Good Evening Danie
We have reached out to the Consumer Friend team regarding your matter.
They did advise that all Form 17.3 (change of circumstances) documents along with supporting documents received on their side, are carefully assessed in order to determine whether these meet the requirements for a successful application.
Their offices also acknowledged receipt of the Form 17.3 your debt counsellor sent on your behalf in an appeal to miss payments due to effect of the pandemic.
Unfortunately their offices did not accept the application from the debt counsellor and the debt counsellors' offices were advised of the reason why this was not accepted at the time. The debt counsellor were also advised that the account is at risk of being subject to termination in terms of section (88)3 of the National Credit Act.
In terms of the account currently being with Easton Berry Collections, the agents are calling to establish a fixed payment arrangement with you. Once a fixed arrangement has been confirmed for future payments, there will be no need for calls to you.
We will communicate with you, the debt counsellor and Consumer Friend offline to discuss this matter further.
Kind Regards
The Easton Berry Collections Team
We have reached out to the Consumer Friend team regarding your matter.
They did advise that all Form 17.3 (change of circumstances) documents along with supporting documents received on their side, are carefully assessed in order to determine whether these meet the requirements for a successful application.
Their offices also acknowledged receipt of the Form 17.3 your debt counsellor sent on your behalf in an appeal to miss payments due to effect of the pandemic.
Unfortunately their offices did not accept the application from the debt counsellor and the debt counsellors' offices were advised of the reason why this was not accepted at the time. The debt counsellor were also advised that the account is at risk of being subject to termination in terms of section (88)3 of the National Credit Act.
In terms of the account currently being with Easton Berry Collections, the agents are calling to establish a fixed payment arrangement with you. Once a fixed arrangement has been confirmed for future payments, there will be no need for calls to you.
We will communicate with you, the debt counsellor and Consumer Friend offline to discuss this matter further.
Kind Regards
The Easton Berry Collections Team
Easton-Berry Collections's reply09 Oct 2020, 23:35
Official
Good Evening Danie
We have reached out to the Consumer Friend team regarding your matter.
They did advise that all Form 17.3 (change of circumstances) documents along with supporting documents received on their side, are carefully assessed in order to determine whether these meet the requirements for a successful application.
Their offices also acknowledged receipt of the Form 17.3 your debt counsellor sent on your behalf in an appeal to miss payments due to effect of the pandemic.
Unfortunately their offices did not accept the application from the debt counsellor and the debt counsellors' offices were advised of the reason why this was not accepted at the time. The debt counsellor were also advised that the account is at risk of being subject to termination in terms of section (88)3 of the National Credit Act.
In terms of the account currently being with Easton Berry Collections, the agents are calling to establish a fixed payment arrangement with you. Once a fixed arrangement has been confirmed for future payments, there will be no need for calls to you.
We will communicate with you, the debt counsellor and Consumer Friend offline to discuss this matter further.
Kind Regards
The Easton Berry Collections Team
We have reached out to the Consumer Friend team regarding your matter.
They did advise that all Form 17.3 (change of circumstances) documents along with supporting documents received on their side, are carefully assessed in order to determine whether these meet the requirements for a successful application.
Their offices also acknowledged receipt of the Form 17.3 your debt counsellor sent on your behalf in an appeal to miss payments due to effect of the pandemic.
Unfortunately their offices did not accept the application from the debt counsellor and the debt counsellors' offices were advised of the reason why this was not accepted at the time. The debt counsellor were also advised that the account is at risk of being subject to termination in terms of section (88)3 of the National Credit Act.
In terms of the account currently being with Easton Berry Collections, the agents are calling to establish a fixed payment arrangement with you. Once a fixed arrangement has been confirmed for future payments, there will be no need for calls to you.
We will communicate with you, the debt counsellor and Consumer Friend offline to discuss this matter further.
Kind Regards
The Easton Berry Collections Team
DT
Danie T's updateReviewer Update
10 Oct 2020, 08:46Easton Berry please provide me with all of the supporting documents, including the reasons why your client/s decided not to accept the 17.3.
I will use this to name and shame your client's on all social medial platforms. This is really low and against all the principles of Ubuntu. I wonder what the NCR will say. I will ask the NCR to investigate your client's for their unfair business practices.
Its funny that all the banks and even my vehicle finance accepted the 17.3, but not your client's.
Please send me this documentation so that I can make them real famous.
With regards to your harrasment, I will log a complaint with the Debt Collectors Council.
The way how you operate is a disgrace, and you have no right to harras any person.
I will use this to name and shame your client's on all social medial platforms. This is really low and against all the principles of Ubuntu. I wonder what the NCR will say. I will ask the NCR to investigate your client's for their unfair business practices.
Its funny that all the banks and even my vehicle finance accepted the 17.3, but not your client's.
Please send me this documentation so that I can make them real famous.
With regards to your harrasment, I will log a complaint with the Debt Collectors Council.
The way how you operate is a disgrace, and you have no right to harras any person.
DT
Danie T's update10 Oct 2020, 08:46
Reviewer Update
Easton Berry please provide me with all of the supporting documents, including the reasons why your client/s decided not to accept the 17.3.
I will use this to name and shame your client's on all social medial platforms. This is really low and against all the principles of Ubuntu. I wonder what the NCR will say. I will ask the NCR to investigate your client's for their unfair business practices.
Its funny that all the banks and even my vehicle finance accepted the 17.3, but not your client's.
Please send me this documentation so that I can make them real famous.
With regards to your harrasment, I will log a complaint with the Debt Collectors Council.
The way how you operate is a disgrace, and you have no right to harras any person.
I will use this to name and shame your client's on all social medial platforms. This is really low and against all the principles of Ubuntu. I wonder what the NCR will say. I will ask the NCR to investigate your client's for their unfair business practices.
Its funny that all the banks and even my vehicle finance accepted the 17.3, but not your client's.
Please send me this documentation so that I can make them real famous.
With regards to your harrasment, I will log a complaint with the Debt Collectors Council.
The way how you operate is a disgrace, and you have no right to harras any person.
Easton-Berry Collections's replyOfficial
12 Oct 2020, 14:32Good day Danie
As advised in previous correspondence, after the Consumer Friend team assessed the Form 17.3 received from your debt counsellor, this was declined as it did not meet certain requirements.
Consumer Friend received the initial request by means of the Form 17.3 from your debt counsellor on 20.04.2020. Although your debt review application at start of debt review was a joint application declaring two ID numbers with joint income and expenses, the Form 17.3 sent to them requesting a concession on 20.04.20 only reflected one ID number. Consumer Friend teams did respond to the debt counsellors’ offices on 09.05.2020 advising the reason for decline and to supply their offices with an amended Form 17.3 with documents.
By the time the debt counsellor did respond with the amended Form 17.3 on 03.08.2020, all concessions that were offered on Consumer Friend’s side for the suspension and extension of business days, allowing short or no payment had stopped as of 17.06.2020. This was in line with Circular 7 of 2020 on the (Update on the NCA-Extension of Business Days) directly from the NCR.
In March 2020, the National Credit Regulator (“the NCR”) published Circular 1 of 2020 titled “NCA-Extension of business days” as a response to the COVID 19 national lockdown impact on the credit industry, whereby certain business days as contained in the National Credit Act No 34 of 2005 and the regulations were suspended and/or extended in terms of payment.
In June 2020, Circular 7 was published which indicated that the suspension and extension of business days relating to Circular 1 has been uplifted effective 17 June 2020 in term of par 4.1 & 4.2 of that Circular.
The Consumer Friend team has correctly terminated the account as it did not receive payment for 5 months, however they have reconsidered your request and understand that this was a difficult time for everyone. They have reinstated account which is now back in the debt review process. Files are now closed with Easton Berry Collections as well which means no more calls will be directed to you from their side.
All the best to you.
Kind Regards
The Easton Berry Collections Team
Easton-Berry Collections's reply12 Oct 2020, 14:32
Official
Good day Danie
As advised in previous correspondence, after the Consumer Friend team assessed the Form 17.3 received from your debt counsellor, this was declined as it did not meet certain requirements.
Consumer Friend received the initial request by means of the Form 17.3 from your debt counsellor on 20.04.2020. Although your debt review application at start of debt review was a joint application declaring two ID numbers with joint income and expenses, the Form 17.3 sent to them requesting a concession on 20.04.20 only reflected one ID number. Consumer Friend teams did respond to the debt counsellors’ offices on 09.05.2020 advising the reason for decline and to supply their offices with an amended Form 17.3 with documents.
By the time the debt counsellor did respond with the amended Form 17.3 on 03.08.2020, all concessions that were offered on Consumer Friend’s side for the suspension and extension of business days, allowing short or no payment had stopped as of 17.06.2020. This was in line with Circular 7 of 2020 on the (Update on the NCA-Extension of Business Days) directly from the NCR.
In March 2020, the National Credit Regulator (“the NCR”) published Circular 1 of 2020 titled “NCA-Extension of business days” as a response to the COVID 19 national lockdown impact on the credit industry, whereby certain business days as contained in the National Credit Act No 34 of 2005 and the regulations were suspended and/or extended in terms of payment.
In June 2020, Circular 7 was published which indicated that the suspension and extension of business days relating to Circular 1 has been uplifted effective 17 June 2020 in term of par 4.1 & 4.2 of that Circular.
The Consumer Friend team has correctly terminated the account as it did not receive payment for 5 months, however they have reconsidered your request and understand that this was a difficult time for everyone. They have reinstated account which is now back in the debt review process. Files are now closed with Easton Berry Collections as well which means no more calls will be directed to you from their side.
All the best to you.
Kind Regards
The Easton Berry Collections Team