NO reponse or assistance

I had three accounts with Easton Berry which I was informed of last year<br> I had freed my Foschini (end of March) and RCS ( end of May)account still have not received a paid up letter <br> I am waiting from last year 2014 for details on my woolworths account as there was confusion on the account no. I want to pay my account which I stated last year but thanks to Easton berry inefficiency I still cannot but the interest is building in the interim.<br> Today I requested a transunion statement and my Foschini account is showing a balance, how is this possible as I did pay up this account<br> I've spoken to numerous call centre agents and team leaders and still no response or follow up on their side<br>