DCG
Desire' Chante' Gould
1 reviews | Active since Feb 2018
11 Sept 2025, 14:17
No records but a bad record for me
I had an account with Mrp and Sheet Street. Both were handed over to Easton Berry Attorneys. I was unemployed and made arrangements to pay. Paid up in January, this month I realised a flag on my account as unpaid. Contacted MRP - No account on their side I should contact EBA Contacted EBA - No account it is handed back to the customer I am so frustrated as not one these enterties wants to give an email or letter to show there is no account.
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Replies (3)
Easton-Berry Collections's replyOfficial
11 Sept 2025, 16:12Good day Desire
Trust you are well.
Trust you are well.
Kindly be advised that one of our consultants has responded to you directly
Upon receipt of the requested documentation, we will proceed with the investigation into the status of the account.
We apologise for inconvenience caused.
We apologise for inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Hlengiwe
Easton-Berry Collections Team
Easton-Berry Collections's reply11 Sept 2025, 16:12
Official
Good day Desire
Trust you are well.
Trust you are well.
Kindly be advised that one of our consultants has responded to you directly
Upon receipt of the requested documentation, we will proceed with the investigation into the status of the account.
We apologise for inconvenience caused.
We apologise for inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Hlengiwe
Easton-Berry Collections Team
DCG
Desire' Chante' Gould's updateReviewer Update
22 Sept 2025, 07:44I received emails stating that none of the entities have my account, and not one of them can provide a statement or a paid-up letter.
DCG
Desire' Chante' Gould's update22 Sept 2025, 07:44
Reviewer Update
I received emails stating that none of the entities have my account, and not one of them can provide a statement or a paid-up letter.
Easton-Berry Collections's replyOfficial
22 Sept 2025, 08:32Dear Desire Chante,
We hope this message finds you well.
Following the conclusion of our team’s investigation, we can confirm that the account in question was not settled during the period it was administered by our office. The creditor, MRP, has since withdrawn the file from our side, and we encourage you to liaise directly with their offices for any further queries regarding the balance of the account.
Following the conclusion of our team’s investigation, we can confirm that the account in question was not settled during the period it was administered by our office. The creditor, MRP, has since withdrawn the file from our side, and we encourage you to liaise directly with their offices for any further queries regarding the balance of the account.
In the meantime, our team will provide you with a detailed statement outlining the payments received while the account was under our management.
Kind regards
Chantell
Easton Berry Collections Team
Chantell
Easton Berry Collections Team
Easton-Berry Collections's reply22 Sept 2025, 08:32
Official
Dear Desire Chante,
We hope this message finds you well.
Following the conclusion of our team’s investigation, we can confirm that the account in question was not settled during the period it was administered by our office. The creditor, MRP, has since withdrawn the file from our side, and we encourage you to liaise directly with their offices for any further queries regarding the balance of the account.
Following the conclusion of our team’s investigation, we can confirm that the account in question was not settled during the period it was administered by our office. The creditor, MRP, has since withdrawn the file from our side, and we encourage you to liaise directly with their offices for any further queries regarding the balance of the account.
In the meantime, our team will provide you with a detailed statement outlining the payments received while the account was under our management.
Kind regards
Chantell
Easton Berry Collections Team
Chantell
Easton Berry Collections Team