SM
Sibabalwe M
1 reviews | Active since May 2024
08 May 2024, 09:46
No Paid-Up Letter
They're so quick to harass you with calls but when it's time to produce the paid up letter, they go radio silent. I finally paid up my account but I cannot reach them because their number never works, evidently they have to call you but you can't call them. What's supposed to happen now?
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Replies (1)
Easton-Berry Collections's replyOfficial
08 May 2024, 10:29Good day Sibabalwe M,
Trust you are well.
We kindly refer to inquiry and apologize for the experience.
Please note our system reflects the account has been settled with our office on 02 May 2024.
Kindly be advised once the arrears amount on the account is settled, the account reverts to the Service Provider 'Rain'.
In light of the above, we are unable to assist with a paid-up letter and encourage you to contact Rain head office in this regard.
Further note an email has been directed to you with further details of your account and our office contact details.
We confirm inquiry herein resolved.
Kind Regards
Maheshree
Easton Berry Collections Team
Trust you are well.
We kindly refer to inquiry and apologize for the experience.
Please note our system reflects the account has been settled with our office on 02 May 2024.
Kindly be advised once the arrears amount on the account is settled, the account reverts to the Service Provider 'Rain'.
In light of the above, we are unable to assist with a paid-up letter and encourage you to contact Rain head office in this regard.
Further note an email has been directed to you with further details of your account and our office contact details.
We confirm inquiry herein resolved.
Kind Regards
Maheshree
Easton Berry Collections Team
Easton-Berry Collections's reply08 May 2024, 10:29
Official
Good day Sibabalwe M,
Trust you are well.
We kindly refer to inquiry and apologize for the experience.
Please note our system reflects the account has been settled with our office on 02 May 2024.
Kindly be advised once the arrears amount on the account is settled, the account reverts to the Service Provider 'Rain'.
In light of the above, we are unable to assist with a paid-up letter and encourage you to contact Rain head office in this regard.
Further note an email has been directed to you with further details of your account and our office contact details.
We confirm inquiry herein resolved.
Kind Regards
Maheshree
Easton Berry Collections Team
Trust you are well.
We kindly refer to inquiry and apologize for the experience.
Please note our system reflects the account has been settled with our office on 02 May 2024.
Kindly be advised once the arrears amount on the account is settled, the account reverts to the Service Provider 'Rain'.
In light of the above, we are unable to assist with a paid-up letter and encourage you to contact Rain head office in this regard.
Further note an email has been directed to you with further details of your account and our office contact details.
We confirm inquiry herein resolved.
Kind Regards
Maheshree
Easton Berry Collections Team