VE
Venessa E
1 reviews | Active since Jun 2011
07 May 2020, 10:09
No communication
They are quick to phone and remind you that you need to make payment. My husband paid up an account with them almost two weeks ago and requested a paid up letter, he was promised one via telephone call and email. Now you cannot phone them, as the number goes straight to the message service. How can they phone you but you cannot phone them? They also do no respond to emails at all.
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Replies (2)VE
Venessa E's updateReviewer Update
07 May 2020, 10:10Kindly contact my husband urgently on ***
VE
Venessa E's update07 May 2020, 10:10
Reviewer Update
Kindly contact my husband urgently on ***
Easton-Berry Collections's replyOfficial
07 May 2020, 11:24Good day Venessa E
Thank you for your complaint.
We have investigated this matter and noticed that the settlement payment was received on our side only on 29.04.2020.
There is normally a 7-14 day time frame involved after a settlement is done to us, to ensure that pay over is done to our client as well and the necessary write off processed is followed in terms of the discounted settlement issued to your husbands account to settle.
We trust all is in order and we have arranged for the paid up letter to be issued to yourselves today.
Best Regards
The Easton Berry Collections Team
Thank you for your complaint.
We have investigated this matter and noticed that the settlement payment was received on our side only on 29.04.2020.
There is normally a 7-14 day time frame involved after a settlement is done to us, to ensure that pay over is done to our client as well and the necessary write off processed is followed in terms of the discounted settlement issued to your husbands account to settle.
We trust all is in order and we have arranged for the paid up letter to be issued to yourselves today.
Best Regards
The Easton Berry Collections Team
Easton-Berry Collections's reply07 May 2020, 11:24
Official
Good day Venessa E
Thank you for your complaint.
We have investigated this matter and noticed that the settlement payment was received on our side only on 29.04.2020.
There is normally a 7-14 day time frame involved after a settlement is done to us, to ensure that pay over is done to our client as well and the necessary write off processed is followed in terms of the discounted settlement issued to your husbands account to settle.
We trust all is in order and we have arranged for the paid up letter to be issued to yourselves today.
Best Regards
The Easton Berry Collections Team
Thank you for your complaint.
We have investigated this matter and noticed that the settlement payment was received on our side only on 29.04.2020.
There is normally a 7-14 day time frame involved after a settlement is done to us, to ensure that pay over is done to our client as well and the necessary write off processed is followed in terms of the discounted settlement issued to your husbands account to settle.
We trust all is in order and we have arranged for the paid up letter to be issued to yourselves today.
Best Regards
The Easton Berry Collections Team