Just wanna know balance so I settle

Item: Easton-Berry Collections
Rating: 4
Author: Elize E

Hi I received a text message saying: You failed to pay R on your Capfin account as arranged. Due to the impact of Covid-19 on your finances, your installment has been reduced by 50%. Please pay the reduced amount urgently to avoid unnecessary interest and costs.

The thing is I don't know what the reduced amount is or how much I should pay. Please contact me to discuss as I tried calling and it says all the agents are busy I must try again later and drops my calls. Thank you

Helpful (0)

Replies (3)

Easton-Berry Collections's replyOfficial

13 Jul 2020, 09:46

Good Morning Fawziah T

Thank you for your complaint.

We have arranged for an agent to get in touch with you asap to discuss the current status of the account as well as discuss payment arrangement affordable to you.

Best Regards
The Easton Berry Collections Team

Easton-Berry Collections's reply13 Jul 2020, 09:46

Official

Elize E's updateReviewer Update

13 Jul 2020, 14:28

Thank you, I will await the call.

Elize E's update13 Jul 2020, 14:28

Reviewer Update

Thank you, I will await the call.

Easton-Berry Collections's replyOfficial

08 Jun 2021, 00:14

This matter was resolved 13.07.2020.

Easton-Berry Collections's reply08 Jun 2021, 00:14

Official

This matter was resolved 13.07.2020.