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shirley L
1 reviews | Active since Jul 2014
29 Mar 2021, 21:56
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I have paid the account which I was given the settlement letter now that I have paid I have been constantly asking them to acknowledge the payment they still haven’t and I Requested they send my paid up letter they haven’t they I need them to update it on my credit report still not done I have sent so much communication but still nothing I want my paid letter as am as am done it’s funny how they pester you when you have to pay but never update you on anything am so annoyed and just need them to update it on my credit and give me my paid up letter as I have paid in full their service is bad at all levels
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Easton-Berry Collections's replyOfficial
29 Mar 2021, 23:18Good day Shirley
Thank you for complaint.
Our system indicates that you have made the payment to settle on Friday 26.03.2021, which was recorded on our system today Monday 29.03.2021.
We thank you for the payment and confirm that the discount offered to you to settle the account is also in the process of being recorded on the creditor system. Once the write off' reflects, the team will be able to send you the paid up letter.
All paid up letters normally are issued out between 7-14 working days, however our team will arrange for the same to be resolved before the end of this week.
We will keep in touch with you and contact you early tomorrow morning to discuss.
Kind Regards
The Easton Berry Collections Team
Thank you for complaint.
Our system indicates that you have made the payment to settle on Friday 26.03.2021, which was recorded on our system today Monday 29.03.2021.
We thank you for the payment and confirm that the discount offered to you to settle the account is also in the process of being recorded on the creditor system. Once the write off' reflects, the team will be able to send you the paid up letter.
All paid up letters normally are issued out between 7-14 working days, however our team will arrange for the same to be resolved before the end of this week.
We will keep in touch with you and contact you early tomorrow morning to discuss.
Kind Regards
The Easton Berry Collections Team
Easton-Berry Collections's reply29 Mar 2021, 23:18
Official
Good day Shirley
Thank you for complaint.
Our system indicates that you have made the payment to settle on Friday 26.03.2021, which was recorded on our system today Monday 29.03.2021.
We thank you for the payment and confirm that the discount offered to you to settle the account is also in the process of being recorded on the creditor system. Once the write off' reflects, the team will be able to send you the paid up letter.
All paid up letters normally are issued out between 7-14 working days, however our team will arrange for the same to be resolved before the end of this week.
We will keep in touch with you and contact you early tomorrow morning to discuss.
Kind Regards
The Easton Berry Collections Team
Thank you for complaint.
Our system indicates that you have made the payment to settle on Friday 26.03.2021, which was recorded on our system today Monday 29.03.2021.
We thank you for the payment and confirm that the discount offered to you to settle the account is also in the process of being recorded on the creditor system. Once the write off' reflects, the team will be able to send you the paid up letter.
All paid up letters normally are issued out between 7-14 working days, however our team will arrange for the same to be resolved before the end of this week.
We will keep in touch with you and contact you early tomorrow morning to discuss.
Kind Regards
The Easton Berry Collections Team