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I refer to EDG019550. I was handed over to Easton-Berry for my overdue Edcon account at the end of 2021, AFTER I already paid the settlement amount on 30 April 2021. After discovering that I used the incorrect beneficiary reference, I emailed the proof of payment to *** on 29 December 2021.

This matter still hasn't been resolved. IT IS SIMPLE. All Easton-Berry have to do is allocate the funds to my Edcon account.

YET, WEEK AFTER WEEK (for more than TEN weeks!) Easton-Berry calls me to hound me for the funds, and every week I have to explain the same thing over and over again. Each consultant assures me that payment will be allocated to my Edcon account, yet nobody does anything about it and the consultants are quick to call me uncooperative when I lose my patience. I mean, how many times do you have to call me for the information to SINK IN!!!

I AM TIRED THIS!!! SORT THIS OUT NOW ONCE AND FOR ALL.